Proposal Specialist

Medical Mutual•Cleveland, OH

1d•Hybrid

About The Position

Under supervision of more senior staff/manager, coordinates the development, completion and submission of responses to routine to moderately complex Requests for Proposals (RFPs) and Request for Information (RFIs) for competitive bids critical to the retention of current clients, and acquisition of new clients to drive business revenue. Collaborates with internal departments to develop proposal content that is high-quality, accurate and in accordance with RFP/RFI requirements while effectively communicating the family of Company capabilities, policies, products, and services. Supports the development and maintenance of unit policies and procedures.

Requirements

Bachelor's degree in English, Journalism, Marketing/Communications or related field.
Equivalent education and experience directly related to the role may substitute for a degree.
Experience in business writing, communications, and/or Request for Proposals (RFPs) or similar experience preferred.
Prior experience in the healthcare industry is a plus.
Association of Proposal Management Professionals (APMP) certification a plus.
Intermediate to advanced Microsoft Office skills, especially Word, Excel, PowerPoint, SharePoint, Teams (other collaborative spaces), and professional PDF tools such as Adobe and Kofax.
Basic proficiency with RFP management software and CRM tools.
Knowledge of business writing/communication principles including grammar, spelling and sentence structure.
Basic knowledge of health plan products and services.
3 years of experience as a Proposal Specialist or equivalent experience in business writing, communications, and/or Request for Proposals (RFPs).
Intermediate proficiency with RFP management software and CRM tools.
Strong knowledge of business writing/communication principles including grammar, spelling and sentence structure.
Strong knowledge of health plan products and services.
Ability to analyze an RFP, determine optimal response strategy and implement the same.
5 years experience as a Proposal Specialist or equivalent experience in business writing, communications, and/or Request for Proposals(RFPs).
Advanced Microsoft office skills, especially Word, Excel, PowerPoint, SharePoint, Teams (other collaborative spaces), and professional PDF tools such as Adobe Pro and Kofax.
Significant experience with RFP management software and CRM tools.
Thorough knowledge of business writing/communication principles including grammar, spelling and sentence structure.
Strong knowledge of health plan products and services.

Nice To Haves

Prior experience in the healthcare industry is a plus.
Association of Proposal Management Professionals (APMP) certification a plus.

Responsibilities

Coordinates response and packaging of routine to moderately complex RFP/RFIs in accordance with RFP specifications/requirements and Company standards for accuracy and quality.
Pre-populates RFPs with standard database content with minimal supervision.
May support proposal peer reviews.
Manages outreach and receipt of information from internal departments for assigned RFPs.
Secures and documents all required internal approvals of proposal content with management support.
Maintains open communication and provides appropriate guidance to Sales and Service teams regarding technical aspects of the RFP/RFI requirements based on job and company knowledge with management support.
Contributes to the upkeep of department database of standard responses post-proposal and shares updates with team and Sr. Content Analyst.
Manages department inbox and basic reporting.
Supports new and/or updates to department standards and procedures.
Performs other duties as assigned.
Coordinates response and packaging of routine to complex RFP/RFIs in accordance with RFP/RFI specifications/requirements and Company standards for accuracy and quality.
Assists with proposal peer reviews as needed.
Pre-populates RFPs with standard database content with general supervision.
Maintains and updates contact list for applicable subject matter expert engagement as well as any new or adjusted content needs based on new RFP/RFI questions and/or the various communications within the Company.
Notifies team of relevant changes in a timely manner.
Supports and participates in strategy discussions with sales and service teams and other necessary parties that are led by the proposal leaders.
Coordinates response and packaging of typically more complex RFPs in accordance with RFP/RFI specifications/requirements and Company standards for accuracy and quality.
Pre-populates RFP/RFIs with standard database content.
Engages SME when needed to complete new /strategic RFP questions or requests.
Manages process for updates into the database and internal unit processes.
Develops and leads strategy discussion with sales and other necessary parties regarding assigned RFP.
Determines agreed on approach to completing RFP/RFI.
Mentors more junior specialists including peer review of documents, interpretation of RFP/RFI requirements, response direction and problem resolution guidance.
Partners with and provides appropriate guidance to Sales regarding technical aspects of RFP requirements based on advanced job-specific and company knowledge.
Contributes to the upkeep of department database of standard to varied responses including supporting and/or coordinating the development of new content/updated content based on new RFP/RFI questions and internal communications regarding changes to new products or services in conjunction with the Sr. Content Analyst.
Initiates new and/or updates to department standards and procedures while collaborating with team to refine and implement.
Maintains knowledge of industry best practices and internal news and communications to support best practices, improved processes and deep understanding of the company and industry.

Benefits

Employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available.
On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
Discounts at many places in and around town, just for being a Medical Mutual team member.
The opportunity to earn cash rewards for shopping with our customers.
Business casual attire, including jeans.
Employee bonus program.
401(k) with company match up to 4% and an additional company contribution.
Health Savings Account with a company matching contribution.
Excellent medical, dental, vision, life and disability insurance.
Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.
Career development programs and classes.
Mentoring and coaching to help you advance in your career.
Tuition reimbursement up to $5,250 per year, the IRS maximum.
Diverse, inclusive and welcoming culture with Business Resource Groups.