Proposal Specialist

Carrum Health•,

5h•$80,000 - $120,000•Remote

About The Position

At Carrum Health, we have built a unique marketplace for specialty care with unparalleled patient experience. Since 2014, we have been rewiring a fundamentally broken healthcare system. By connecting large employers directly with the nation's top-tier providers, our platform replaces a flawed fee-for-service model with one that actually works. If you are passionate about solving complex economic problems, driving systemic change in our healthcare system, and thriving in a people-first culture, we want you on our team. As a high-growth health tech company, we are seeking high-performing, exceptional talent to scale our platform and ensure that anyone in the country facing a specialty procedure has access to the life-changing Carrum benefit. Our marketplace creates massive value for all stakeholders: For Employers (Demand): Predictable, transparent pricing that slashes specialty care costs by up to 45% and eliminates waste. For Providers (Supply): Ability to gain market share while reducing administrative burden, empowering top-tier doctors to focus completely on delivering optimal care. For Members (Users): A life-changing benefit with dedicated concierges, VIP access to the nation's best specialists, and little-to-no out-of-pocket costs. We are looking for a Proposal Specialist to help us reply to employer, benefits consultant, and health plan RFPs and RFIs to drive new client partnerships for Carrum. The Proposal Specialist will play a critical role in our success. Reporting to the Head of Solutions & Strategy, you will own the end-to-end process for completing RFPs/RFIs and be crucial to on-time submission. You’ll be responsible for cross-functional collaboration with SMEs, tracking internal & final due dates, and content management. You’ve hustled, you’ve created, you’ve implemented, and you love the intensity of a startup in high-growth mode.

Requirements

Bring a rich background of proposal management for health plans and/or direct-to-employer healthcare or healthcare adjacent point solutions.
Have 5-9 years of RFP/RFP writing and management experience (health plan experience strongly preferred; healthcare or healthcare-adjacent point solution experience will be considered)
Have excellent proofreading skills (e.g., grammar, spelling, punctuation, syntax errors)
Are comfortable working with Google Suite, RFP tools (Loopio preferred) and familiarity with RFP posting sites (e.g., MercerVIP, Shortlister, BenefitPitch)
Experience in proposal response project management, cross-functional SME management, and relationship building to ensure on-time SME contributions
Have a track record of submitting RFPs/RFIs on time. Maintains a sense of urgency in driving projects to successful completion, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment
Have experience with organizing and updating content library management platforms (Loopio experience preferred)
Are highly organized, diligent, with hyper attention to detail
Are comfortable with and/or have experience with Claude or other AI tools (this is a plus)
Are comfortable in a fast-paced environment

Nice To Haves

Are excited by and have historically completed role-adjacent or even unrelated side projects (nice to have)

Responsibilities

Own delivery of RFPs/RFIs, which directly lead to reaching our lives on platform growth targets.
Use existing library content to fully answer RFP questions
Incorporate “win themes” that address client needs and priorities, competitive positioning, and Carrum’s product differentiation as appropriate
Ensure drafts are completed within associated internal and external deadlines
Serve as the quality assurance function for final products, ensuring quality and compliance
Keep sales leadership up-to-speed on RFP response progress
Ensure Carrum is positioned competitively while adhering to timeliness and accuracy in delivery. You will bring attention to detail and diligence to those processes as well as to maintaining or content source of truth.
Regularly collaborate with the rest of Solutions & Strategy, Customer Success, Provider Relations, Legal, IT, and Executive Leadership.
Help build better RFP/RFI and content management working practices.
Update, uplevel, and maintain Carrum materials, establishing processes to regularly review standard responses and keeping them up to date in internal libraries and external libraries (e.g., in consultant online databases including MercerVIP, Shortlister, BenefitPitch)
Assist with other related duties and projects as assigned

Benefits

Stock option plan and performance bonus for eligible employees
Flexible schedules and remote work
Chicago and San Francisco offices available as an option
Flexible PTO, within reason
Summer Fridays (sign off @ 1pm local time)
15+ paid holidays, including Juneteenth, World Mental Health Day, and Carrum Health Day
Annual holiday shutdown in December
Paid parental leave
Health, vision, and dental insurance
Employee Assistance Programs (EAP)
401K retirement plan