Property Technology Operations Engineer

MGM Resorts • Las Vegas, NV

23h • Onsite

About The Position

The Property Technology Operations Engineer is essential to maintaining reliable and high-performing technology systems across the property. In this role, you will diagnose and resolve hardware and software issues, troubleshoot network connectivity challenges at the endpoint level, and provide hands-on, on-site support for both new and existing systems. You will play a key part in day-to-day operations by managing and resolving ServiceNow tickets, enhancing workflows, and developing clear, up-to-date documentation that supports continuous improvement. This position also involves providing field support for system hardware, software, PCs, and IP networking infrastructure at assigned locations. This role is ideal for a proactive problem-solver who is passionate about delivering seamless technology experiences and ensuring operational excellence across all systems.

Requirements

• Associate's Degree in Computer Science, Data Science, Information Systems, or a related field
• 2+ Years of Prior Relevant Experience in cross domain Information technology experience, including endpoint, server, network & WiFi, mobile device, and application support

Nice To Haves

• A+ & Network+

Responsibilities

• Providing walk up services for employees who need assistance with technology hardware and software.
• Educating employees on how to use their devices and applications and initiate the support process on their behalf.
• Personalizing employee interactions and ensure they have all the information they need to understand what to expect next.
• Advocating on behalf of your customers throughout the support process.
• Requesting feedback from employees on their experience throughout the support process through surveys and feedback forms.
• Providing Break-Fix hardware/software issues on company supported devices.
• Support & troubleshooting for end user computers, network, WiFi, mobile devices, and applications.
• Investigating user access issues and ensuring an overall smooth user experience.
• Assisting senior engineers with patching and cross-connects, troubleshooting network issues, setting up and maintaining network hardware, and ensuring network reliability.
• Providing support for events and temporary technology setups if assigned.
• Ensuring and enforcing asset management practices to ensure effective use of technology resources.
• Preparing and distributing hardware devices to employees and ensure proper location updates are committed to Service Now.
• Track work time, update ticket status and resolutions in ServiceNow ticketing system.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree