Technology Operations Engineer II

Sallie Mae•Newark, DE

1d•Hybrid

About The Position

The Technology Operations Engineer II will be responsible for ensuring the smooth functioning of our technology systems and infrastructure. When you join Sallie Mae, you become a champion for all students. We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way. We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education.

Requirements

Strong knowledge of technology infrastructure, including hardware, software, networks, and telecommunications systems.
Familiarity with ITIL framework and best practices for technology operations.
Experience with incident management, problem management, and change management processes.
Strong analytical and problem-solving skills, with the ability to identify and resolve technology issues effectively.
Excellent communication and interpersonal skills, with the ability to collaborate with stakeholders at various levels.
Detail-oriented with strong organizational and multitasking abilities to manage multiple tasks and priorities.

Nice To Haves

Bachelor's degree in computer science, information technology, or a related field.
3 years of experience in technology operations or a similar role.

Responsibilities

Assist in the implementation, maintenance, and support of technology systems, including hardware, software, networks, and telecommunications.
Monitor the performance and availability of technology systems, identifying and resolving issues in a timely manner to minimize downtime and disruptions.
Participate in technology projects, assisting with planning, implementation, and testing activities.
Contribute to the development and enforcement of technology operations policies, procedures, and standards to ensure consistent and secure operations.
Assist in the development and execution of disaster recovery and business continuity plans for technology systems.
Provide technical support and guidance to end-users, troubleshooting technology issues and escalating problems as needed.

Benefits

Competitive base salaries
Bonus incentives
Generous PTO, Floating Holidays and 12 Federal Holidays observed
Support for financial-well-being and retirement
401k with employer match
Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
Employer paid short-term/long-term disability and basic life insurance
Flexible hybrid working arrangements.
Paid parental leave and adoption reimbursement programs
Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
Tuition Reimbursement and Family Scholarship Programs
Career development and training opportunities