VP, Technology Operations

Expion Health•,

6d•Remote

About The Position

Expion Health is building the future of pharmacy economics. As architects of prescription economics, we design how pharmacy value is created, aligning cost, clinical decisions, and performance into one accountable system that moves beyond rebates. We help organizations stay ahead of pharmacy market change with clear insight, bold thinking, and strategies built for what's next, leading the next era of prescription economics. The VP of Technology Operations will serve as a strategic partner to the CIO/CTO, helping translate Expion Health's business priorities into scalable technology, product, data, and operational solutions. This role is intended to strengthen enterprise technology leadership by owning business solution architecture, platform roadmaps, product delivery alignment, and cross-functional execution, while partnering closely with existing infrastructure, support, and security leadership. This is a rare kind of technology role. You will not sit above the work handing down blueprints, and you will not be buried in a single workstream. You will carry both: the judgment to shape where Expion's technology goes, grounded in real healthcare payer market knowledge, and the discipline to get a cross functional team across business solutions, delivery, and platform functions aligned and moving. You will lead a team of employees and contractors, own a significant technology budget, and collaborate directly with our Chief Transformation Officer. If you have spent your career building technology in healthcare, understand what clients actually need, and want the authority to modernize the platform that meets that need, this role was built for you.

Requirements

Bachelor's degree in business, computer science, healthcare administration, or a related field; an advanced degree is a plus, but real experience matters more.
10 or more years of progressive experience in technology and business architecture, with a genuine command of the healthcare payer industry, medical claims cost management, and payer business process design.
Demonstrated knowledge of developing technology strategy to advance business models in medical claims cost management solutions
Demonstrated knowledge on leveraging technology tools to enable business operations or deliver new products
Demonstrated ability to scale technology operations
Demonstrated ability to collaborate with business leaders to develop solutions
Demonstrated ability to adapt to changes in business and keep up with the industry
Demonstrated ability to execute on strategic vision on time and on budget
Demonstrated ability to effectively communicate and influence key stakeholders
Be comfortable with being part of a collaborative, nimble, and high-performing team within a fast-paced, startup-like environment
Enjoy pushing your skills and development to manage ambiguity, be adaptable, and cultivate innovation
Be comfortable getting into details and being part of execution as much as discussing and developing strategy

Nice To Haves

Experience building technology in pharmacy benefit management, health plan, or payer environments.
A track record guiding architects and engineers to scalable solutions that support analytics, automation, and AI enabled workflows, without owning technical delivery yourself.
Strategic thinking sharp enough to hold a long-term vision while still driving what needs to happen this quarter.
A knack for building real cross functional relationships and getting a growing organization to move in the same direction.
Genuine comfort navigating ambiguity and solving problems in an environment that is still being built.

Responsibilities

Collaborate with business unit leaders and provide leadership and support by developing data-driven strategies and recommendations that help them meet our strategic goals and objectives
Build technology strategy, product roadmaps and technology blueprints in collaboration with business unit leaders and operational leaders
Provide strategic and analytical support to senior leadership when evaluating and updating organizational goals and objectives
Create actionable insights and understandings through the analysis of both quantitative and qualitative data, building recommendations that directly address organizational goal and objectives
Work directly with senior leadership to identify, analyze and address key business opportunities and critical business challenges
Provide leadership and strategic guidance during the development, commercialization, implementation, and scaling of new products and platform capabilities.
Manage product delivery, engineering, operations, and client-facing teams to ensure roadmap priorities are clearly defined, delivery dependencies are managed, and the organization is prepared for successful rollout, ongoing service delivery, and growth.
Ensure implementations are delivered on time, aligned to approved roadmap priorities, operationally supportable, and measured against adoption, client satisfaction, scalability, quality, and business value outcomes.
Ensure ongoing operations are executed on-time as per expectations
Responsible for resource and budget forecasting to accomplish deliverables.
Collaborate with technical architects and engineering teams to develop the scalable solutions
Provide leadership, strategic direction, and management for delivering solutions
Collaborate with functional and cross-organizational leaders to ensure that all Product, Sales and Client initiatives are successfully delivered
Collaborate with business leaders to ensure strategic roadmaps meet the business ongoing and future needs
Ensure that business goals are supported in a cost effective, timely manner, with a resulting high level of client satisfaction.
Work closely with sales and marketing teams to accurately represent capabilities of products
Support Sales in business development efforts as required
Take on other work as needed to support the broader goals of the department and the company.
Increase operational efficiency with automation and agentic AI solutions
Significantly compress implementation timelines, moving toward a leaner, faster delivery model
Ensure reliability and quality of technical Operations