Property Systems Technician

Marriott•Chula Vista, CA

About The Position

This role involves protecting company assets and addressing guest service needs. The technician will exchange information with other employees using electronic devices and develop positive working relationships. Key responsibilities include troubleshooting and resolving technical issues related to computer software, systems, internet access, hardware, and peripheral equipment. This includes responding to program error messages, entering commands, inspecting and testing computer equipment, maintaining inventory, supporting server systems and software, providing network communications support, and upgrading hardware, software, and website technical architecture. The role also involves performing system backups, providing end-user support, managing user accounts (setup, removal, password resets), installing and configuring workstations, modifying workstations (cables, desktops, laptops, docking stations, printers), diagnosing problems, securing backup tapes and computer/telephone rooms, and educating users on securing Personal Identifiable Information (PII). Physical requirements include moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance. The position also requires performing other reasonable job duties as requested by Supervisors.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.

Nice To Haves

No supervisory experience.
None

Responsibilities

Address guests’ service needs.
Exchange information with other employees using electronic devices.
Develop and maintain positive working relationships with others.
Communicate with other IS personnel to troubleshoot and resolve technical problems or issues related to computer software and systems, internet access, hardware and peripheral equipment.
Refer major problems or defective products to vendors/technicians.
Respond to program error messages by finding and correcting problems or terminating the program.
Enter commands and activate controls on computer and peripheral equipment.
Inspect, test, and diagnose computer equipment and systems.
Maintain inventory of all technology devices.
Maintain computer networks, support server system(s), and supporting software.
Provide network communications support.
Maintain and upgrade hardware, software and website technical architecture related to hardware and telecommunication connectivity.
Perform system backups.
Provide end-user support.
Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use.
Install, configure, and modify workstations.
Modify workstations, including set up of cables, desktop computers, laptops, docking stations, and printers.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Secure all backup tapes and computer/telephone rooms.
Educate users regarding procedures for securing Personal Identifiable Information (PII).
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.