IT - Property Support Specialist

Caesars Entertainment•Black Hawk, CO

8d•Onsite

About The Position

Work with Property IT Management and Enterprise IT to support business technology, computer systems, and data communication systems. This role is responsible for providing first-level support for end-user and customer-facing technology. The specialist also performs support for telephones and related technologies, and may also support audio and video systems and special event set-ups.

Requirements

High School Diploma required
Excellent communication and customer service skills required
Colorado Support Gaming license required

Nice To Haves

College training, equivalent to Associate's or Bachelor's degree in Computer Science or related preferred
CompTIA's A+ desired
Strong personal computing skills recommended
Demonstrated entry-level technical skills in multiple platforms desired

Responsibilities

Responds to technology-related Incidents and Service Requests calls and ensures all client/user support and service requests are handled or escalated in a timely manner, ensuring updates and resolutions for incidents, service requests, problem tasks, and change tasks are communicated to end-users and business partners as appropriate.
Provides in-person and connected level support and request response for customer-facing and end-user systems including software and hardware for all platforms.
Assists in execution and verification of impact to IT Change Tasks that are impactful to property operations.
Responsible for completion and documentation of all assigned day-to-day tasks/activities per the scheduled shift for various systems. These functions can include first-level support for clients/users requests, marketing/hospitality/gaming special events, printing, and other duties as required.
Participates and partners with senior staff members in Vulnerability Remediation activities for customer-facing and end-user systems and other technologies as necessary.
Updates procedures and documentation for select platforms.
Performs entry-level technical tasks/repairs on all desktop, end-user, and customer-facing platforms.
Uses the Service Management System to track and close all client/user incidents, requests, changes, and problem activities.
May assist to ensure the computer/equipment room is maintained at prescribed temperature levels and in a clean and orderly condition.
Participates in technology-related projects as necessary.
Maintains confidentiality in matters pertaining to company records, policies, and customer lists. Disposes of physical assets containing sensitive data as determined by management and prescribed by Information Security Policy.
Performs all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to customers and end-users and system availability.
Acts as a role model to other employees and always presents oneself as an asset to Caesars Entertainment and encourages others to do the same.
Adheres to all regulatory, company, and department policies and procedures.
Completes all other duties as assigned.