Property Supervisor

Chinatown Community Development Center•San Francisco, CA

11d•$117,479 - $123,662•Onsite

About The Position

The Property Supervisor directly supervises staff and oversees the operational, fiscal, compliance, and physical management of buildings as may be assigned in North Beach/Chinatown/Mission Bay/Mission/Tenderloin. The position requires an experienced leader and a team-builder with excellent administrative and interpersonal skills, who is sensitive to residents’ needs and be able to inspire teamwork at sites. They must use a sound approach to personnel, building management, exercise good judgment in problem solving, and thrive in a stressful and active team environment.

Requirements

Four (4) years experience in affordable residential Property Management
Five (5) years supervisory experience and a solid understanding of personnel management
Extensive experience developing, monitoring, and reporting on budgets
Excellent organizational, administrative, financial, and communication skills (written and verbal)
Experience in managing low income/affordable residential property
Knowledge of HUD, HCD, SF Housing Authority, SF Mayor’s Office of Housing and Community Development (MOHCD), TCAC, and other guidelines/programs and unit-based subsidies
Demonstrated experience with low-income populations
Proficient in Microsoft Word, Excel, and Property Management Software
Familiarity with the neighborhood of the portfolio
Strong interpersonal and supervisory skills
Familiarity with affordable housing management principles, including funding and regulatory requirements, landlord/tenant law, and fair housing regulations
Sensitivity to challenges facing low-income and monolingual residents
Ability to respond to building emergencies 7 days a week, 24 hours a day (by phone)
Excellent communication skills, both verbal and written
Budget preparation and analysis skills
Ability to manage conflict and stressful situations
Capacity to work independently and exercise own judgment in problem-solving
High level of motivation, initiative and flexibility
Ability to work with people of diverse social and ethnic backgrounds

Nice To Haves

Experience working in the nonprofit sector
Certified Occupancy Specialist (COS)
Tax Credit Specialist (TCS)
Public Housing management experience
Asset Management/Compliance Management/Facility Management experience
Experience in managing commercial properties
Bilingual in Chinese/Spanish/English

Responsibilities

Supervise staff to ensure compliance with occupancy regulations, fair housing laws, and organizational policies
Develop, monitor, and maintain annual site budget and capital improvement plans for each project
Review and submit all financial/occupancy, monthly, quarterly, and annual reports to be completed on time
Develop, implement, and enforce lease agreement/house rules, tiered rent increase, fair housing law, local ordinance, resident selection criteria and affirmative marketing plan
Coordinate with Asset Management, Housing Development and Resident Services on rehab, new construction, and relocation projects
Lead marketing and oversee lease-up of new or existing properties
Work collaboratively with Facilities Manager, Property Managers, and Maintenance Supervisor to develop, implement, and maintain programs addressing building safety, cleanliness, and preventative maintenance
Train, supervise, and oversee the work of staff supervised in job responsibilities and duties, organizational policies and procedures, and safe work practices
Assist Director of Property Management in developing and implementing training systems such as change of Tax Credit and HUD policy, re-certification process, Yardi Voyage and fair housing knowledge
Work closely with Director of Property Management in decision making on portfolio operational performance and standard
Participate in bi-monthly safety meeting, HUD industry meeting and other Property Management Department regular meetings
De-escalate and mediate resident grievances in a timely and professional manner
Conduct regular site visits and attend resident meetings if needed
Coordinate interview and selection process for on-site staff and address personnel management issues
Prepare and submit management and financial/occupancy reports to funders or regulatory agencies
Audit end of month reports at Yardi system and prepare quarterly variance reports for each property
Meet with Resident Services Supervisor monthly to review resident issues and potential legal cases
Monitor rent roll, receivables, and approve invoices
Oversee outreach efforts to open wait list and fill vacancies in accordance with Property Management Department’s Performance Standard
Participate in legal proceedings such as evictions or resident disputes
Host portfolio meeting in a regular basis
Respond to building emergencies as necessary (by phone)
Represent organization with residents
Recruit, interview, and hire for vacancies in directly supervised positions
Write performance reviews and develop annual work goals for staff supervised
Ensure staff know and follow safe work practices and policies
Develop performance tracking systems for properties assigned
Maintain ongoing communications with Compliance Manager, Property Managers, and Assistant Property Managers regarding compliance issues
Provide Director of Property Management with overall reporting on the compliance, vacancy, and financial status of assigned portfolio
Embody organization values (respect & compassion, empowerment, teamwork)
Contribute to a safe and pleasant work environment
Follow policies and procedures, including safe work practices
Other duties as assigned