Property Services Coordinator

Capstone Realty Professionals•Phoenix, AZ

4d•Onsite

About The Position

Capstone Realty Professionals is a full-service real estate brokerage specializing in residential sales and property management. Our in-house maintenance service, Valley Handy, plays a critical role in ensuring our 650+ managed properties remain in top condition. We are seeking a highly organized and customer-focused Property Services Coordinator to oversee the day-to-day operations of our contracting and vendor services teams and be a part of building out this lucrative part of our business. This job has loads of upside potential to help scale a growing home services business managing all the properties of our real estate property management company. The position is coordinating our in house technicians and third party vendors managing the expectations to our established property management team. This role is perfect for the person that loves a challenge in a fast-paced environment, enjoys problem-solving, and has a passion for delivering exceptional service.

Requirements

Excellent communication skills (phone, email, text, and in-person).
Strong organizational and multitasking abilities to handle multiple requests at once.
Customer service mindset with a proactive approach to problem-solving.
Tech-savvy, with proficiency in Google Suite and scheduling software.
Basic understanding of handyman tasks and repair services to confidently discuss work orders.

Nice To Haves

Experience in property management, maintenance coordination, or handyman services is a plus.

Responsibilities

Manage all incoming maintenance requests, coordinate with technicians and vendors, and ensure work orders are completed efficiently and to the highest standard.
Respond to tenant and Capstone Property Manager inquiries via phone, email, and text.
Build accurate estimates and pricing information for handyman/contracting services.
Manage customer expectations and resolve any service-related issues.
Receive and process service requests from tenants and the property management team.
Assign work orders to the appropriate in-house technicians based on skill and availability.
Communicate job details, timelines, and customer expectations to technicians.
Monitor technician schedules and ensure timely job completion.
Create, update, and track work orders with detailed service descriptions.
Follow up with technicians, tenants, and property owners to ensure work is completed to satisfaction.
Close out completed work orders and obtain customer feedback.
Maintain relationships with vendors and suppliers for tools, equipment, and materials.
Negotiate pricing and ensure timely delivery of necessary supplies.
Evaluate vendor performance and seek cost-effective solutions.
Maintain accurate records of customer information, technician schedules, and work history.
Generate reports on service performance, technician efficiency, and revenue.
Assist with billing, invoicing, and cost tracking.