Resident Services Coordinator - Property Management
About The Position
Pivotal, ranked in the Top 50 Affordable Housing Developers in 2017-2024, is an industry leader revolutionizing the housing market – one community at a time. An integrated real estate company specializing in the development and operations of multi-family housing, Pivotal strives to provide exceptional service to enhance the lives of our residents. We are able to provide high quality properties and customer service because of the commitment to excellence by all of outstanding team members. If you hold yourself to a high set of standards, embrace a positive service-minded demeanor, enjoy working through shifting priorities, and want to join a fulfilling environment with growth opportunity, Pivotal has an outstanding position for you.
Requirements
- 1+ years of social work experience (preferred)
- Strong organizational, communication, and interpersonal skills
- Compassionate, resourceful, and collaborative mindset
Nice To Haves
- Bachelor’s degree in Social Work (Preferred)
Responsibilities
- Spend 60% (3 days/week) at Reserve at Hollywood in Atlanta, GA; Spend 40% (2 days/week) at Reserve at Douglasville in Douglasville, GA; and 1 time quarterly at Gardens at Harvest Point in Augusta, GA (spend 1-2 nights there).
- Arrange training sessions between residents and service providers
- Partnering with local financial counselors and agencies to provide service
- Coordinate with specific service providers, either through direct outreach or referrals, for the provision of social services that are outlined in the supportive services plan
- Job Training/Placement: Partner with county agencies to identify and link residents to available resources that offer needed job training classes.
- Education: Link residents with local schools for continued education or GED classes
- After school/training programs: Partner with local schools and other agencies to set up on-site tutoring programs in community center.
- Mentoring programs: Partner with local Big Brothers/Big Sisters or other groups to create a mentoring program for children living in the community.
- Develop and update a Resource Directory for residents
- Reporting: Provide monthly reports outlining performance objectives and maintaining resident participation documentation
- Other duties as assigned.
Benefits
- Eligibility for semi-annual merit increases: January and July
- Paid every Friday
- Quarterly Bonus Opportunities – Site team members are eligible for performance-based bonuses each quarter when key KPIs and property metrics are achieved, rewarding strong results and teamwork.
- Medical Coverage : Choice of two medical plans (PPO and HDHP) to fit your needs
- HSA Contributions : Company-funded contributions to your Health Savings Account (HSA) each year
- Dental, Vision & More : FSA, dental, vision, life, accident insurance, plus short- and long-term disability coverage
- Retirement Savings : 401(k) plan with company match to support your future
- Time Off : Company-paid holidays and weekly accrual of Paid Time Off equivalent to up to 16 days in the first year
- Emotional Wellbeing : Employee Assistance Program (EAP) for you, your dependents at home, and even children away at college
- Professional Growth : Professional development assistance to support your career goals
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
