Property Research Analyst

Lake County•Waukegan, IL

20d

About The Position

The Property Research Analyst supports the Chief County Assessment Office in its statutory role of maintaining accurate property and assessment information. The position works with homeowner property tax exemption records, valuation appeals, and property transfer documents, and requires careful data entry and analysis of complex legal documents. The analyst interacts with the public about tax-related matters, which may at times be emotionally charged, and provides customer service and information guided by Illinois Department of Revenue Tax Code rules and Chief County Assessment Office standards. The role also involves coordinating schedules and appointments, preparing correspondence and reports, maintaining spreadsheets, routing phone calls, assisting with special projects, and completing related duties as assigned. The position requires confidentiality, accuracy, strong communication and customer service skills, and the ability to work under deadline pressure. The position requires a high school diploma or GED. No license or certification is required at hire; the employee is expected to complete Certified Illinois Assessment Officer (CIAO) certification within four years of hire and maintain continuing education requirements established by the Illinois Property Assessment Institute. Candidates should have some knowledge of modern office practices, procedures, equipment, spelling, punctuation, grammar, PC operations, word-processing software, and spreadsheets. IasWorld/Tyler Technologies experience is highly desirable. Spanish-speaking ability is preferred but not required. The work involves light physical demands, including walking, standing, or sitting and exerting up to 25 pounds of force. The position requires normal visual acuity and field of vision, hearing, and speaking abilities. Lake County offers a competitive salary and benefits package, flexible working hours, and a wellness and training program. Employment offers are contingent on successful background screening and drug and alcohol testing and may include a pre-employment medical exam.

Requirements

High school diploma or GED.
Some knowledge of modern office practices, procedures, and equipment; spelling, punctuation, and grammar; PC operations; word-processing software; and spreadsheet software.
Strong communication and customer service skills, comfort with complex data entry, and ability to analyze complex legal documents.
Ability to maintain confidentiality and work under deadline pressure.
Complete Certified Illinois Assessment Officer (CIAO) certification within four years of hire and maintain continuing education requirements established by the Illinois Property Assessment Institute.
No license or certification is required as of the hire date.

Nice To Haves

IasWorld/Tyler Technologies system experience is highly desirable.
Spanish-speaking ability is preferred but not required.

Responsibilities

Process homeowner property tax exemption applications and enter related data accurately.
Schedule activities and appointments, create correspondence and documents, and maintain automated and manual spreadsheets and reports.
Assist the public with filing valuation appeals, schedule appeal hearings, and process Board decisions.
Review property transfer documents, understand legal descriptions, and accurately enter transfer data into the county’s central assessment system.
Check and code documents according to state guidelines and maintain confidentiality of reviewed documents.
Answer and route phone calls.
Interact frequently with other County departments, department heads, and elected officials.
Provide customer service to the public, including communicating exemption information, addressing complaints, directing customers to appropriate resources, and supplying information or answers based on established rules and standards.
Assist with special projects and perform other related duties as assigned.