Property Research Analyst

Lake County•Waukegan, IL

6d•Onsite

About The Position

Are you looking for a challenging role within an organization that provides rewarding compensation, an excellent benefit package, and career growth opportunities? If so, Lake County Government is the place for you. Comprised of nearly 3,000 employees, it is our goal to positively serve the residents of Lake County while working with a purpose. We believe our employees should take pride in the work they accomplish while truly respecting a collaborative work environment. The general function of this position within the organization is to support the operation of the Chief County Assessment Office in its statutory role of maintaining accurate property and assessment information. Must be comfortable working with the public on tax-related topics that can at times be emotionally charged. Needs strong communication skills, strong customer service skills, and is comfortable with complex data entry and analysis of complex legal documents.

Requirements

Comfortable working with the public on tax-related topics that can at times be emotionally charged.
Strong communication skills.
Strong customer service skills.
Comfortable with complex data entry and analysis of complex legal documents.
Requires some knowledge of modern office practices, procedures, and equipment; spelling, punctuation, and grammar; PC operations and software (word processing and spreadsheet).
Requires a High school diploma or a general education degree (GED) equivalent.
Requires none as of hire date.
Normal visual acuity and field of vision, hearing, and speaking abilities.

Nice To Haves

IasWorld/Tyler Technologies system experience is highly desirable.
Expectation to complete certification for Certified Illinois Assessment Officer (CIAO) within 4 years of hire date and a willingness to maintain the continuing education requirements necessary as outlined by the Illinois Property Assessment Institute (IPAI).

Responsibilities

Work with homeowner property tax exemption records, including processing of applications and accurate data entry, scheduling activities/appointments, creating correspondence and documents, maintaining automated and manual spreadsheets and reports.
Work with valuation appeals, including public interaction, to assist with the filing of appeals.
Schedule hearings for appeal cases and process the Board’s decisions.
Work with property transfer documents, including reading and understanding legal descriptions and entering property transfer data accurately into the county’s central assessment system.
Check and code documents as they relate to State guidelines.
Maintain confidentiality on documents reviewed.
Answer and route phone calls.
Perform Customer Service functions to include communicating with the general public, communicating exemption information; adjusting complaints, referring customers to the proper resources, supplying low to moderately technical information and or providing answers that require interpretation of a well-defined standard and rules as set forth by the Illinois Department of Revenue’s Tax Code or the Chief County Assessment office.
Assist with special projects.
All other related duties as assigned.