Property Preservation Supervisor

LoanCare • ,

10h • $58,700 - $98,600 • Remote

About The Position

LoanCare is seeking a Property Preservation Supervisor with mortgage or real estate industry experience to supervise and develop staff and oversee vendor operations. The role ensures that property inspections, hazard claim filings, vacant property registrations, code-violation matters, and evictions comply with applicable federal, state, agency, investor, and insurer requirements. The supervisor serves as the main contact for field asset vendors, resolves vendor issues, reviews performance and reports, and works with internal teams and vendors to address concerns and changes in laws or regulations.

The position also involves monitoring property-preservation bids and reports, supporting HUD conveyance and claims processes, managing eviction-related matters and FHA loan referrals, overseeing updates to servicing systems, and recommending process and control improvements. The supervisor assists with special projects, performance monitoring, management reporting, and quality-control audits. This remote role requires a quiet, private home workspace and a high-speed internet connection meeting the stated minimum speeds. Working conditions are otherwise described as normal for an office environment.

Requirements

• High school diploma or equivalent.
• At least 5 years of experience in default mortgage servicing or mortgage banking.
• At least 2 years of supervisory experience.
• Strong knowledge of accepted mortgage-industry business practices and/or conveyance claims and property preservation for HUD, FHLMC, FNMA, and VA.
• Strong knowledge of and experience with LPS-MSP (Mortgage Servicing Platform).
• Strong professional and interpersonal communication skills, including effective communication in person, in writing, and by telephone.
• Strong organizational and analytical skills.
• Strong attention to detail.
• Ability to motivate and train staff successfully.
• Ability to manage time and priorities wisely.
• Ability to grasp concepts quickly, make sound decisions, and resolve issues.
• Ability to work in a high-volume, time-sensitive environment.
• Ability to work independently with minimal direction and meet deadlines.
• Ability to collaborate with peers in a team environment to attain common goals.
• Ability to use Microsoft Office applications, including Excel, Word, and PowerPoint.
• Ability to maintain strict confidentiality.
• For remote employment, a quiet, private home workspace and high-speed internet with minimum download speed of 25 Mbps and upload speed of 10 Mbps.

Nice To Haves

• Bachelor’s degree in Business or a related field.

Responsibilities

• Supervise, coach, counsel, and develop assigned staff.
• Oversee vendor operations and ensure compliance with requirements for property inspections, hazard claim filings, vacant property registrations, city ordinances and code violations, and evictions.
• Serve as the main point of contact for field asset vendor questions, inquiries, and concerns, and ensure vendor issues are resolved.
• Prepare data and reports for management to support trend tracking.
• Communicate with vendors and internal staff to address concerns and inquiries promptly, including awareness of vendor-related law and regulatory changes.
• Ensure managers revise processes, procedures, and controls to prevent delays and improve performance.
• Attend default-related conference calls and meetings, and coordinate proactive vendor calls about default-related issues and resolution status.
• Manage technological changes and updates on LPS Desktop PM.
• Recommend process, procedure, and management-control changes based on research and resolution of escalated issues.
• Identify opportunities to increase revenue and reduce expenses.
• Assist managers with special projects, including monitoring team performance, preparing management review reports, and conducting quality-control audits.
• Monitor the ordering of property-preservation securing bids where applicable.
• Review and oversee vacant-property, damaged-property, and lot-only reports from field service companies.
• Work with HUD contractors and attorneys to achieve HUD conveyance condition for HUD claim filing, and organize and monitor HUD extensions through the conveyance process.
• Manage eviction-process matters and FHA loans by coordinating or referring loans to vendors for REO disposal and ensuring vendors follow required procedures.
• Counsel, develop training for, and mentor new and existing Property Preservation staff.
• Maintain knowledge of and follow investor, government, client, and LoanCare policies, procedures, and requirements.
• Maintain thorough knowledge of applicable systems and software, including LPS Desktop PM Workstation, default workstations, MSP, and Invoice Management.
• Perform other duties as assigned.

Benefits

• Optional medical, dental, vision, life, and disability insurance.
• Paid holidays, vacation, and sick leave.
• Fidelity National Financial matching 401(k).
• Employee stock purchase plan.
• Mental health resources, including free Calm memberships, and physical and emotional well-being initiatives.
• Employee recognition programs.
• Discounts on gym memberships, pet insurance, and employee purchasing programs.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED