Property Ops. Manager, Administrative

The Boca Raton•Boca Raton, FL

10h

About The Position

Coordinate, implement, and delegate assigned departmental activities and projects. Provide direction to other administrative staff and assist Property Operations staff with issues and projects. The role leads administrative duties and tasks for the Property Operations department and serves as a focal point for Property Operations and project management teams. The position oversees daily Knowcross assignments, analyzes direct-report performance, coordinates schedules and duty assignments, conducts or arranges training, and communicates work procedures and policies. It prepares and manages reports, manuals, correspondence, and other documents; reviews payroll, production, and workplace activity records; supports P&L critiques, capital projects, capital invoices, and accounting; and coordinates work with other supervisors and departments. It also maintains operational records, monitors budgets, assists with invoice and purchase-order input, supports building management system adjustments, carries the manager-on-duty phone as assigned, follows emergency procedures, and maintains positive working relationships with departments, employees, and guests. The role reports to the Director of Property Operations and works closely with other property departments. It has access to guest requests, manages Property Operations responses, monitors Medallia and Forbes reports, and may interact with guests and members about concerns or issues. The role requires the listed physical activities and is performed with or without reasonable accommodation.

Requirements

At least one year of previous hotel or administrative experience.
Excellent interpersonal skills.
Computer knowledge and ability with Word, Excel, PowerPoint, and Knowcross.
Experience using office machines, including photocopiers with sorting and stapling ability.
Ability to communicate effectively with the public and other Team Members.
Ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

High school graduation or equivalent preferred.
Completion of an apprenticeship program highly desirable.
Previous project experience helpful.

Responsibilities

Oversee daily Knowcross assignments to ensure quality standards and procedures are followed.
Analyze the performance of direct reports.
Coordinate work schedules and duty assignments.
Conduct orientations and arrange employee training as needed.
Interpret and explain work procedures and policies to staff.
Prepare and manage reports, manuals, correspondence, and other documents using databases or word-processing tools.
Review payroll, production, and other workplace activity records to monitor employee activities.
Prepare P&L critiques with the Director and understand capital projects and their effects on the team.
Assist with capital invoices and accounting, and provide guidance to contractors during construction.
Coordinate workplace activities with other departments, units, teams, supervisors, and managers.
Implement company or departmental policies, procedures, and quality and service standards.
Maintain inventory, personnel, order, supply, and maintenance records.
Lead administrative duties and tasks for the Property Operations department and manage the office's day-to-day activity.
Monitor the budget and assist with P&L budget details.
Assist with invoices and quote purchase-order input into Birchstreet.
Attend mandatory meetings.
Maintain working knowledge of the building management system and adjust it as appropriate.
Carry the manager-on-duty phone as assigned and delegate calls as needed.
Follow emergency procedures as needed.
Maintain working relationships with other departments, employees, and guests.
Manage Property Operations responses to guest requests and monitor Medallia and Forbes reports.
Interact with guests and members regarding concerns or issues as needed.