Property Operations Trainer

Enclave Career•West Fargo, ND

3d•Hybrid

About The Position

At Enclave, we don't just build structures; we cultivate environments where our partners, team members, and communities flourish. Our very name reflects our essence - creating distinct spaces that inspires growth and success. As a unified real estate investment firm, Enclave brings together exceptional development, construction, and property management expertise to specialize in multifamily, industrial, and commercial developments across the Midwest and Mountain West. Since our founding in 2011, we've expanded to over 250 team members, completing more than 150 projects and managing assets exceeding $1.75 billion. For six consecutive years, Enclave has been recognized as one of the 50 Best Places to Work. This accolade reflects our commitment to fostering an environment where everyone feels valued, supported, and inspired to excel. This role focuses on leading structured onboarding training for new leasing and maintenance team members, ensuring a consistent onboarding experience across all properties and roles. The Property Operations Trainer will partner with Regional and Community Managers to support onboarding readiness and execution, while maintaining onboarding schedules, materials, and completion tracking. The role also involves developing and delivering tactical training for operational processes, supporting new process rollouts, and creating practical training materials. Additionally, the trainer will act as a key partner in implementing new or updated operational processes, developing and administering assessments to validate training comprehension, and delivering ongoing refresher and annual training programs. The position requires analyzing training outcomes and operational performance to identify improvement opportunities and adjusting training content and delivery methods accordingly. The trainer will also partner closely with the Director of Operations, Regional Support Manager, and field leadership to align training priorities with operational needs and business initiatives, serving as a bridge between process development and field execution.

Requirements

3–5+ years of experience in training, property management, sales, operations, or a related field
Bachelor's degree in business, education, or a similar discipline preferred
Passionate about developing and delivering engaging, structured training programs that drive employee success and operational consistency
Strong facilitation skills and can confidently train and coach individuals across a variety of learning formats and experience levels
Solid understanding of property management operations, sales processes, or multi-site business environments and can translate complex workflows into practical, easy-to-understand training
Thrive in a fast-paced environment and can effectively balance multiple priorities while maintaining a high level of organization and follow-through
Hold themselves and others accountable to high standards and are committed to ensuring training completion, knowledge retention, and competency development
Leverage data, assessments, and feedback to measure training effectiveness, identify trends, and continuously improve learning outcomes
Communicate clearly and professionally with team members at all levels of the organization and build credibility through expertise, consistency, and collaboration
Adaptable problem-solvers who proactively identify knowledge gaps, recommend solutions, and adjust quickly to changing business needs
Experience with AppFolio or similar property management software platforms
Comfortable learning and training others on new systems and processes
Enjoy building relationships, influencing positive change, and supporting the growth and development of teams across multiple locations

Responsibilities

Lead structured onboarding training for new leasing and maintenance team members
Ensure consistent onboarding experience across all properties and roles
Partner with Regional and Community Managers to support onboarding readiness and execution
Maintain onboarding schedules, materials, and completion tracking
Develop and execute training for operational processes, including leasing workflows, maintenance procedures, and system usage
Support rollout of new processes, system updates, and operational changes through targeted training initiatives
Create clear, practical training materials that align with Standards of Excellence and real-world application
Deliver training through in-person, virtual, and self-paced formats
Act as a key partner in implementing new or updated operational processes across the portfolio
Translate process changes into structured training programs and supporting materials
Ensure teams understand not just the “how” but the “why” behind process changes
Reinforce adoption through follow-up training and support
Develop and administer assessments to validate training comprehension and competency
Track and report on training completion, testing results, and knowledge gaps
Ensure all required training is completed and documented accurately
Hold teams accountable to training expectations in partnership with operations leadership
Develop and deliver ongoing refresher training to reinforce standards and address recurring gaps
Manage required annual training programs for operational compliance and consistency
Continuously evaluate training needs based on performance trends and audit results
Analyze training outcomes, audit results, and operational performance to identify improvement opportunities
Adjust training content and delivery methods based on effectiveness and feedback
Partner with BPO and Operations to continuously improve process clarity and training impact
Partner closely with the Director of Operations, Regional Support Manager, and field leadership
Align training priorities with operational needs and business initiatives
Serve as a bridge between process development and field execution
Perform other duties as assigned
Maintain organization and documentation of all training materials and records
Demonstrate punctual and regular attendance
Support a culture of accountability, consistency, and operational excellence