Property Operations Manager, The Royal Poinciana Plaza

WS Development•Palm Beach, FL

11d•Onsite

About The Position

The Property Operations Manager is responsible for the day-to-day operation, reliability, and physical condition of WS Development’s Palm Beach asset, The Royal Poinciana Plaza. This role leads on-site facilities operations with a hands-on approach, ensuring mechanical, electrical, plumbing, and life safety systems operate safely and efficiently while maintaining the high standards expected of a premier retail environment. The role also provides operational oversight of ongoing tenant fit-outs and property improvement projects, ensuring construction work is executed, integrates properly with base building systems, and adheres to property standards while managing critical vendors and operational excellence.

Requirements

5–8+ years of commercial facilities or property operations experience.
Strong working knowledge of HVAC systems, electrical distribution, plumbing infrastructure, and building automation systems.
Experience supporting tenant construction or capital projects within an active commercial property environment.
Ability to read and interpret construction drawings and MEP plans.
Strong organizational and problem-solving skills with a high level of attention to detail.
Customer-service mindset with the ability to operate in a high-touch retail environment.

Nice To Haves

Experience managing vendors and service contracts in a Class A retail, mixed-use, or hospitality environment preferred.
Bachelor’s degree in Engineering, Facilities Management, Construction Management, or related field preferred.

Responsibilities

Oversee operation and maintenance of HVAC, electrical, plumbing, irrigation, fire alarm, and life safety systems.
Implement and manage preventative and predictive maintenance programs.
Conduct routine inspections of building systems and property conditions to proactively identify operational, safety, and aesthetic issues.
Through the lens of managing and coordinating, assess troubleshoot mechanical and electrical issues alongside qualified internal resources and vendors
Maintain documentation including equipment logs, SOPs, warranties, and compliance records.
Manage service providers for landscaping, valet, janitorial, security, waste, and specialty trades.
Support tenant fit-outs and landlord capital projects occurring at the property.
Review construction drawings and MEP plans to ensure compatibility with base building systems.
Conduct regular site walks during active construction to ensure adherence to property standards and safety requirements.
Coordinate with contractors, tenants, and internal construction teams to minimize disruption to property operations.
Identify and address construction deficiencies that could impact long-term maintenance or building performance.
Own the development and management of operating and CAM budgets.
Evaluate repair vs. replacement decisions based on operational impact and lifecycle cost.
Support emergency response and after-hours building system issues as required.