Property Manager

Little Tokyo Service Center • Los Angeles, CA

17d • Hybrid

About The Position

Little Tokyo Service Center (LTSC) is seeking a Property Manager to oversee the day-to-day management of their newest commercial developments: the Santa Monica - Vermont (SMV) commercial units and the First Street North (FSN) commercial units. This role is crucial for ensuring these new developments contribute to the broader effectiveness and mission of LTSC. The Property Manager will represent LTSC by modeling leadership, accountability, and collaboration across the organization. LTSC has a 45-year history of providing social welfare and community development services, focusing on culturally appropriate services to the Japanese American community, building affordable housing, and promoting equitable development in Little Tokyo.

Requirements

• Minimum of 5–10 years of progressively responsible experience in property management, real estate operations, or asset management, including management of commercial and/or affordable housing properties.
• Strong knowledge of property management practices, leasing, tenant relations, maintenance coordination, and vendor management.
• Demonstrated experience managing budgets and property operating performance.
• Strong organizational and problem-solving skills with the ability to manage multiple properties and priorities simultaneously.
• Excellent communication and relationship management skills, with the ability to work effectively with tenants, community partners, vendors, and internal departments.
• Commitment to LTSC’s mission and experience working in culturally diverse communities.
• Ability to respond to urgent property issues and coordinate response to building or tenant-related emergencies outside of normal business hours when needed.
• Ability to travel locally to multiple program and partner sites using an approved mode of transportation; ability to drive when required for job duties, including transporting supplies and traveling between sites where public transportation or rideshare is not a reasonable alternative.
• Proof of eligibility to work in the United States.
• Equivalent education or experience can be substituted for all minimum qualifications, except when legal requirements, such as a license/certification/registration, are required.

Nice To Haves

• Bachelor’s degree in real estate, business administration, urban planning, public administration, or a related field preferred; equivalent professional experience may be considered.
• Experience working with affordable housing properties and familiarity with regulatory compliance requirements related to subsidized or mission-driven housing, preferred.
• Proficiency with property management software, Microsoft Office, and financial reporting systems preferred.

Responsibilities

• Collection of rents and triple net lease common area charges.
• Leasing vacant commercial spaces.
• Marketing and screening of commercial applicants, in compliance with funder and regulatory requirements.
• Assuring compliance with funder requirements in relation to commercial tenants, including verification and reporting requirements.
• Financial and operations reporting to Asset Management and the Fiscal Department.
• Maintain good communication and relationships with tenants, coordinating with other LTSC departments such as Community Building & Engagement, Service Programs (Child Development, Homeless Services, & Social Services), Resident Services, & Real Estate Development, as needed.
• Maintain coordination with other Property Management companies in mixed-use buildings where LTSC manages the commercial portion and another Property Management company manages the residential portion.
• Ensure timely maintenance and repair of properties, including prompt response to tenant service requests, coordination with vendors, and resolution of urgent building issues.
• Managing vendors, including repair, monitoring, security, parking, legal, and others as needed to maintain the properties.
• Maintain a preventative maintenance plan and schedule, including regular inspections of the properties.
• Ensure timely, responsive management of tenant requests, maintenance issues, and operational concerns, including establishing clear service standards for response times and issue resolution.
• Serve as the primary escalation point for urgent property issues and emergencies, including availability after hours when necessary to coordinate responses to building, tenant, or safety-related incidents.
• Contribute to the day-to-day operations of the Property Management Team and LTSC as a whole.
• Embody the department’s guiding practices to maintain and create opportunities for departmental and organizational development and progress.
• Support activities to advance the mission of LTSC to create positive change for people and places.
• Contribute, as deemed necessary and appropriate, to other activities related to the agency as a whole.
• Other duties as may be assigned by your supervisor.

Benefits

• Paid sick leave, vacation leave, and monthly mental health days
• Paid holidays include your birthday and the week between Christmas and New Year's.
• Full health coverage for employees through designated health plans
• Employer matching for 403(b) retirement plan
• Therapy stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level