Property Manager

Pivotal Housing Partners•Chicago, IL

1d•Onsite

About The Position

Pivotal, ranked in the Top 50 Affordable Housing Developers in 2017-2024, is an industry leader revolutionizing the housing market – one community at a time. An integrated real estate company specializing in the development and operations of multi-family housing, Pivotal strives to provide exceptional service to enhance the lives of our residents. We are able to provide high quality properties and customer service because of the commitment to excellence by all of outstanding team members. If you hold yourself to a high set of standards, embrace a positive service-minded demeanor, enjoy working through shifting priorities, and want to join a fulfilling environment with growth opportunity, Pivotal has an outstanding position for you. As our Property Manager (we call them Community Managers because you are taking care of the community (people, pets, and things) -- not just a property or an asset), you will be responsible for the day-to-day operations of the community, including compliance, operations, concierge resident service, and financial performance, while assisting in the management and maintenance of all facets of assigned apartment communities.

Requirements

1+ years of property management experience, specializing in Tax Credit
Exceptional communication and customer service skills
Curiosity, critical thinking, and problem solving skills
Prior experience with YARDI preferred
Ability to be on call to support residents for emergencies

Nice To Haves

Knows their way around a computer, from a simple cut/paste to scanning documents and managing electronic files
Embraces technology, including mobile app technology, and have a spirit of continuous improvement.
Agile and flexible
Has an eye for what would attract a potential resident to our property
Has an eye on the competition
Has an understanding and appreciation for the fact that we have a budget and guidelines
Thirsty for knowledge, and always staying on top of their game with the latest updates to our industry and regulatory guidelines

Responsibilities

Responsible for the day-to-day operations of the community, including compliance, operations, concierge resident service, and financial performance.
Assisting in the management and maintenance of all facets of assigned apartment communities.
Taking pride and ownership in the optimum performance of the property in areas such as people management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements and information reporting.
Managing and maintaining electronic files.
Meeting resident needs where they are at times.
Keeping the community looking its best at all times.
Understanding and adhering to the budget and guidelines for affordable housing.
Staying on top of the latest updates to industry and regulatory guidelines.
Guiding, directing, and training team members.
Bringing concerns to light proactively and providing coaching and support with clear expectations to set the team up for success.

Benefits

Eligibility for semi-annual merit increases: January and July
Paid every Friday
Quarterly Bonus Opportunities
Medical Coverage: Choice of two medical plans (PPO and HDHP)
HSA Contributions: Company-funded contributions to your Health Savings Account (HSA) each year
FSA, dental, vision, life, accident insurance, plus short- and long-term disability coverage
401(k) plan with company match
Company-paid holidays
Weekly accrual of Paid Time Off equivalent to up to 16 days in the first year
Employee Assistance Program (EAP) for you, your dependents at home, and even children away at college
Professional development assistance