PROPERTY MANAGER

QUANTUM RESIDENTIAL•Portland, OR

6d•$62,400 - $70,720•Onsite

About The Position

The Property Manager oversees day-to-day activities of a residential development in accordance with Quantum Residential standards and the financial guidelines established by the Regional Property Manager and Owner. The role converts telephone and walk-in prospects to leases, maintains and increases occupancy, communicates with residents, and supports resident retention and renewals. It also manages office clerical, filing, and record-keeping systems; handles rent collection and reporting; and works to identify and meet residents’ needs. The position directly supervises office and maintenance staff, including approving timecards. Duties may include additional functions as assigned by supervisory personnel. The role is based in Portland, Oregon, and may involve occasional out-of-town conference travel, use of a personal vehicle, and overtime to meet deadlines. Hiring is contingent on passing a complete background check. The role is not eligible for visa sponsorship.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Two years of related experience in property management or training preferred.
Proficiency in Microsoft Office, particularly email (desktop and web-based), Word, and Excel.
Knowledge of office management systems and procedures; strong time management, multitasking, prioritization, attention-to-detail, and problem-solving skills.
Ability to read and interpret emails, utility billings, financial and instructional documents, rental agreements, and procedure manuals.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages, and perform basic arithmetic using American money and measurements of weight, volume, and distance.
Ability to communicate effectively, work well under pressure, be self-motivated and self-directed, and work with or without direct supervision.
Safety-consciousness, attention to detail, and ability to become a team leader.
Valid driver’s license and valid liability insurance.
Ability to meet the physical demands of the job, including frequently lifting or moving up to 25 pounds and rarely moving more than 50 pounds.
Successful completion of a complete background check.

Nice To Haves

Experience managing or leasing multifamily properties.
Multifamily certification, such as ARM, CAM, or NALP.
Bookkeeping experience.

Responsibilities

Respond to telephone inquiries, show apartments, follow up with prospective residents, monitor telephone and walk-in traffic, and maintain guest cards and traffic logs.
Walk the model tour route and open models daily to ensure a quality presentation; obtain lease information and complete lease applications.
Conduct credit and reference checks, set up and maintain lease files, and conduct market surveys as requested.
Contact residents whose leases are expiring or who are not currently on lease to encourage retention and renewals.
Secure at minimum the industry average of overall closed leases at the property.
Perform move-in inspections and review welcome packets with new residents in a timely manner.
Maintain legal records and files, and enter daily activity on daily and vacancy reports.
Prepare and process resident service requests; assist with resident problems and complaints, including those concerning rent payments and service requests.
Assist with newsletters, promotional flyers, community activities, and events.
Ensure personnel respond to resident requests and complaints in a timely, efficient, and courteous manner.
Operate the property within the budget and other financial guidelines established by the Regional Property Manager and Owner.
Collect, record, and deposit rental payments, application fees, and security deposits; maintain account records and journals and make bank deposits.
Help prepare weekly and monthly reports and legal action for evictions as necessary.
When applicable, comply with regulatory agency and investor requirements and ensure administrative and building operations are compliant.
When applicable, conduct initial certifications and annual recertifications, rent increases, and utility allowances in accordance with LIHTC and HUD guidelines.
When applicable, prepare sites for Management and Occupancy Reviews (MOR), REAC, Housing Quality Standards (HQS), regulatory agency and investor audits, and inspections.
Manage office clerical, filing, and record-keeping systems and coordinate day-to-day development activities.
Directly supervise office and maintenance staff, including approving timecards.
Perform other tasks as assigned.