Property Manager (La Crosse)
About The Position
The Property Manager leads the property team and is responsible for guiding the team toward success while upholding 3Amigos’ customer-service and professionalism standards with residents and associates. The role supports prospective residents in finding an apartment, serves current residents, and helps create a welcoming and comfortable living experience. The position combines leasing, marketing, resident service, property inspections, and administrative work across the properties. It requires local travel between sites and may occasionally involve out-of-area or overnight travel. The role is primarily based around office hours of 8:00 a.m. to 4:30 p.m., Monday through Friday, with occasional after-hours work and on-call emergency guidance or response for fire or flood emergencies.
Requirements
- High school diploma or GED is preferred.
- Valid driver’s license.
- Excellent communication skills with customers and team members.
- Ability to travel locally between sites during the business day; infrequent projects may require out-of-area or overnight travel.
- Ability to occasionally lift or move up to 50 pounds or more.
- Physical ability to perform typical daily leasing consultant requirements.
- Vision abilities including close, distance, color, peripheral, and depth perception, and the ability to adjust focus.
Responsibilities
- Provide excellent customer service to prospective and current residents.
- Travel between property sites as required.
- Greet prospective residents, determine their needs and preferences, tour communities, and present apartments compellingly.
- Assist prospective residents in finding an appropriate apartment and address current residents’ needs.
- Lead and support the property team, sharing knowledge, experience, and skills.
- Maintain a professional, friendly atmosphere in leasing offices and other areas used by residents and prospects.
- Inspect vacant apartments to ensure they are ready to show and ready for new occupants.
- Answer incoming calls and encourage prospective residents to visit the property.
- Conduct outreach to local businesses to promote the property and increase visitor traffic.
- Stay aware of market conditions and trends and contribute ideas for improving resident satisfaction.
- Complete guest cards for prospects and follow up with visitors.
- Process lease applications, assist with application verification, and notify applicants of their status.
- Prepare lease paperwork for new residents and support resident satisfaction from move-in onward.
- Inspect property grounds, pick up litter, and report outstanding maintenance needs.
- Prepare, organize, and file reports and resident correspondence.
- Document calls from current residents.
- Create service requests, schedule maintenance, and follow up as needed.
- At move-out, document items turned in, obtain a forwarding address, and notify the maintenance supervisor that the apartment is vacant.
- Collect rent checks and stamp them appropriately.
- Post notices to residents.
- Assist management with collections, forms, reports, and miscellaneous office duties.
- Coordinate time off and appointments to ensure office coverage and phone calls are handled.
- Maintain professional relationships with residents, communicating during normal business hours and following the proper chain of command.
- Provide on-call emergency technical guidance and may report to fire or flood emergencies.
Benefits
- Comprehensive benefits package.
- Competitive pay with incentives.
- Employee discounts at 3Amigos apartments and All American Doit Center Hardware Stores.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
