Property Manager (Newport News, Virginia)
About The Position
The Property Manager is responsible, under the direction of the Regional Property Manager, for all phases of property operations, including general administration and maintenance and the direction and control of personnel and resources. The goal is to maintain the property in good physical condition and achieve stabilized fiscal operations. The role supervises and develops staff, manages leasing and resident matters, maintains financial and payroll records, oversees contractors and maintenance, handles property inspections and move-ins and move-outs, supports marketing, and works with the Regional Property Manager on budgeting. Travel is required, and reasonable or limited use of the employee’s vehicle is required from time to time. Other duties may be assigned.
Requirements
- Tax credit experience required.
- Knowledge of residential property management.
- Ability to interact successfully with people.
- Good organizational skills.
- Good verbal skills.
- Strong customer service and satisfaction philosophy.
- Proficient sales skills.
- Professional image.
- One or more of the following: a four-year degree, a two-year associate degree, seven years of general full-time business experience, or three years of property management experience.
Nice To Haves
- A four-year degree is preferred.
- ARM, CAM, RAM, or HCCP certification preferred.
- Yardi skills preferred.
Responsibilities
- Train and oversee the work performed by staff members under the Property Manager’s supervision.
- Hire and terminate employees in accordance with company policy.
- Conduct written employee evaluations and recommend salary increases or advancement.
- Maintain payroll records and comply with payroll policies and cutoff dates.
- Follow Drucker + Falk LLC policies in the Reference Library.
- Assist with apartment leasing; prepare, process, and sign leases and related forms.
- Assist with rent collection and handle delinquency matters.
- Maintain records of property financial transactions and follow company accounting policies and procedures.
- Prepare daily bank deposits.
- Purchase office supplies in accordance with company policy.
- Supervise outside contractors working on the property.
- Manage move-ins and move-outs, including apartment inspection check-ins and check-outs.
- Ensure residents have a clean, well-maintained community.
- Work within the budget and notify the Regional Property Manager of potential variations.
- Resolve resident complaints.
- Immediately report accidents and emergencies to the Regional Property Manager and prepare required reports.
- Ensure maintenance requests are handled promptly when possible and notify residents of delays.
- Continually inspect the property and improvements, record deficiencies, and take necessary action within budget allocations.
- Set schedules and assign personnel for routine maintenance and emergency coverage.
- Set schedules and assign personnel for office coverage and resident assistance.
- Perform all aspects of marketing the apartment community.
- Work with the Regional Property Manager to prepare the annual operating budget.
- Maintain courteous, ongoing communication with employees, residents, applicants, and vendors.
- Travel as required and use a personal vehicle to a reasonable or limited extent from time to time.
- Include staff in planning, decision-making, facilitation, and process improvement; take responsibility for employee activities; provide regular performance feedback; develop employee skills and encourage growth; and solicit and apply feedback from employees, residents, and owners.
- Perform other duties as assigned.
Benefits
- Paid sick leave
- Vacation
- Holidays
- Health insurance
- Dental insurance
- Life insurance
- 401(k) participation
- Growth potential
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
