Leasing Consultant (Newport News, Virginia)
About The Position
The Leasing Consultant is responsible for leasing apartments, handling prospective resident phone calls, performing clerical duties, and supporting office personnel. The role focuses on leasing apartments at the highest effective rent level while maintaining strong customer service and resident satisfaction. The consultant assists residents and prospective residents, supports leasing and resident-relations activities, and helps with move-ins and community events. Rotating weekend hours are noted, and occasional weekend work may be required. Travel may be required, with reasonable or limited use of the employee’s vehicle potentially required. The position offers growth potential and company in-house training leading to Leasing Specialist certification.
Requirements
- Ability to interact successfully with people.
- Good organizational skills.
- Good verbal skills.
- Strong customer service and resident-satisfaction philosophy.
- Proficient sales skills.
- Professional image.
- Ability to perform job-related physical activities, including standing, walking, handling objects, reaching, talking, and hearing; frequent sitting, climbing, balancing, stooping, or kneeling may also be required.
- Ability to lift and/or move up to 25 pounds.
Nice To Haves
- Tax credit experience preferred.
Responsibilities
- Lease apartments at the highest effective rent level possible while maintaining strong customer service and resident satisfaction.
- Maintain a courteous and helpful attitude.
- Respond promptly and courteously to resident requests and help resolve resident issues.
- Know company and community policies and explain them to residents and prospective residents.
- Maintain working knowledge of lease-related documents and complete them accurately and promptly.
- Maintain accurate resident files in accordance with company policy.
- Enter resident and prospective resident data into the computer in accordance with company policy.
- Assist in developing and maintaining a resident retention and renewal program to achieve optimum increases and conversion ratios.
- Inspect apartments before move-in to ensure they are market ready.
- Assist with leasing activities and resident relations.
- Stay informed about rent levels and amenities at competitive communities and facts and statistics about the community and surrounding area.
- Assist with preparing competitive market survey reports as needed.
- Welcome new residents and assist with the move-in process.
- Verify application data and qualify prospective residents.
- Show the model apartment and available, ready vacancies.
- Participate in coordinating community-sponsored events.
- Complete the company’s in-house training program to become certified as a Leasing Specialist.
- Travel as required and use a personal vehicle as reasonably or occasionally required.
- Perform other duties as assigned.
Benefits
- Paid sick leave
- Vacation
- Holidays
- Health insurance
- Dental insurance
- Life insurance
- 401(k) participation
- Growth potential
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
