Property Manager

Shiplake Properties•Toronto, ON

16d•CA$80,000 - CA$90,000•Hybrid

About The Position

We’re looking for a dynamic and service-driven Property Manager who takes pride in creating exceptional resident experiences while driving operational excellence. In this role, you’ll oversee the day-to-day operations of the property, lead a high-performing team, and partner closely with the Director, Residential Operations to support budgeting, performance, and long-term planning. This is a great opportunity to play a key leadership role within a collaborative residential portfolio, with meaningful scope to lead people, processes, and performance.

Requirements

5+ years of leadership experience in property management, residential rentals, or a related field.
Strong knowledge of the Residential Tenancy Act.
Exceptional customer service and relationship management skills.
Knowledge and hands-on experience with HVAC systems, preventative maintenance programs, delivery of safety training, budgeting, staff scheduling and supplies management.
Working knowledge of safe work practices including but not limited to Occupational Health & Safety Act, WHIMIS, WSIB, sub-contractors and contracted services.
Proficiency in the use of MS Office, Yardi and other related tools.
A collaborative and solutions-driven mindset with the ability to lead teams, manage priorities, and drive operational excellence.

Responsibilities

Participate in the annual residence planning process, operating budget, variance reporting, and annual marketing and capital plans.
Maximize Net Operating Income (NOI) through effective execution of sales and marketing plans, revenue management, resident service, and cost controls.
Analyze property operations on a daily, weekly, and monthly basis, and respond accordingly to optimize performance.
Monitor property condition, cleanliness, and quality of product and service throughout the residence.
Evaluate and understand resident needs, and strive for continuous resident service improvements.
Plan and coordinate engaging monthly events for residents.
Ensure the residence operates in full compliance with all provincially and federally legislated employment standards guidelines, human rights codes, RTA, AODA, and PIPEDA.
Maintain an open-door policy for all, acting as a liaison between residents, departments, and staff.
Coach, guide, and administer the progressive discipline process with supervisors, ensuring timely and accurate performance evaluations.
Lead department meetings, and develop, implement, and monitor professional people systems, processes, and procedures to maximize resident and associate satisfaction.