Property Manager

Belvoir Square•Fairfax, VA

9d•Onsite

About The Position

Nationwide Apartment Management Company is seeking a Full-Time Property Manager for a Luxury Mixed-Use Residential Community. This community features 282 units with a parking garage, newly constructed in 2017 and stabilized by early 2019. The Property Manager reports directly to the Regional Manager and is responsible for growing brand awareness and overseeing all aspects of the property. This role includes coaching and training staff to ensure they meet all goals, budget planning, coding and submitting bills, preparing bank deposits, resolving customer complaints, preparing weekly competitive market analyses, negotiating with contractors, performing apartment inspections, and other assigned administrative duties.

Requirements

5 to 7 years of prior multi-family experience preferred.
Proficiency with MS Word and Excel.
Proficiency with property management software platforms, preferably Entrata.
Proficiency with the real estate leasing process.
Proven track record of sales and marketing.
Ability to adapt to a rapidly changing competitive landscape.
Background should demonstrate leadership and strong customer service skills.
Exceptional communications skills.
Strong social skills.
Present a professional image and demeanor.
Ability to demonstrate good judgement.
Ability to listen.
Willingness to be a team player.
Hard-working, detail-oriented, proactive, well-organized.
Able to prioritize tasks and issues based on timeliness, relevance, and importance.

Nice To Haves

Bachelor's degree from a four-year college or university is preferred but not a requirement.

Responsibilities

Develop a deep knowledge of the property, the competition, and the property's position in the market.
Monitor occupancy and leasing status and make recommendations to address changes in market conditions and property performance.
Monitor and evaluate the leasing team's performance.
Continually look for ways to enhance resident relations and satisfaction.
Monitor resident issues and respond accordingly.
Ensure staff is following proper procedures for prospective leads and continuing follow-up procedures according to company standards.
Possess thorough knowledge of leasing process from application to lease signing, collection of guarantor forms, if applicable, and all other pertinent information to ensure that the lease is executed correctly.
Understand and ensure all members of the staff are complying with Fair Housing Laws and all company rules and regulations.
Assist with the design and implementation of promotions, advertisements, and other various marketing strategies.
Monitor and post on blogs, forums, and social networks.
Online outreach and promotion using Facebook, Twitter, Pinterest, and more.
Coordinate the creation of signage, circulars, mockups, e-mail campaigns, online promotions, etc.
Oversee the distribution or delivery of marketing materials.
Cultivate and maintain relationships with local companies who are instrumental in directing potential renters where to live.
Coordinate scheduling of leasing agents to actively pursue other similar marketing opportunities.
Maintain an accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, availability, lease expirations, square footage, etc.
Develops an understanding of all market competition including pricing, promotions, new or changing amenities and sales tactics.
Assists Regional Manager with recruiting, developing, and leading a high-performing leasing, maintenance, and facilities staff team.
Setting staff schedules.
Review accounts receivables for the property including delinquency and collections.
Create, in coordination with your Regional Manager, the annual marketing plan for the property.
Review and approve all payables for property.
Assist residents with service requests.
Monitor all service orders to ensure quick and timely completion by the maintenance staff.
Oversee the collection of security deposits, application fees, rent, and all other associated payments.
Plan and implement social activities/gatherings in common areas.
Monitor the curb appeal and community appearance.
Alerts Regional Manager and/or appropriate maintenance personnel of any known issues.
Conduct follow-up with residents when necessary to ensure overall customer satisfaction.
Maintain open and consistent communication with the Regional Manager, Leasing Consultants, Assistant Manager, and the Maintenance Staff.
Actively oversee the move-in/move-out process (conducting inspections, distributing key packets and literature, collecting rental payments and /or missing paperwork, coordinating with vendors, assisting with staff scheduling etc.).
Establishes standards for keeping the common areas, amenities, offices, and model in a neat and orderly fashion.
Perform other duties as assigned.