Property Manager

University City Housing Company•Bensalem, PA

9d•Onsite

About The Position

University City Housing (UCH) is a property management company specializing in residential and commercial real estate. Since 1967, UCH has provided quality places to live and work, with a portfolio of over 4,000 residential apartments and 250,000 square feet of commercial space. UCH aims to deliver a memorable, supportive, and enjoyable work experience through employee events that strengthen teamwork, build community, and celebrate success. This role is for a motivated, professional Property Manager to manage Salem Harbour Apartments, an 800-unit community in Bensalem, PA. The ideal candidate thrives in a fast-paced environment, excels in team leadership, resident relations, operational performance, and takes a hands-on approach. The primary responsibility is to lead the property, overseeing physical operations, resident satisfaction, employee management, and operational excellence with good judgment under pressure.

Requirements

Prior property management experience required
Prior management experience preferred (hiring, training, supervising, and terminating staff)
Bachelor’s Degree from an accredited college or university preferred
Valid Driver's License and vehicle
Excellent communication skills
Working knowledge of Fair Housing laws
Leasing and sales experience
Certified Apartment Manager (CAM) preferred
Multi-Family industry experience preferred
Technically proficient in MS Outlook, Word, Excel and other computer/software systems
Maintain availability to handle emergencies, on-call duties, resident events, and weekend tours as needed

Nice To Haves

Prior property management experience, preferably in a large multifamily community.
Strong leadership, communication, organizational, and problem-solving skills.
Ability to work in a fast-paced environment and make sound decisions under pressure.
Proven track record of strong time management, follow-through, and team accountability.
Experience walking properties, inspecting units, identifying maintenance or operational concerns, and ensuring timely resolution.
Project management experience, including coordinating vendors, timelines, staff, budgets, and completion of property-related projects.
Ability to think creatively, take initiative, and develop practical solutions.
Experience with Entrata or other property management software preferred.

Responsibilities

Oversee day-to-day property operations while leading and supporting the onsite team.
Coach and develop team members to achieve leasing, marketing, occupancy, and resident retention goals.
Perform regular property walkthroughs and unit inspections to identify concerns, address operational issues, and uphold the overall appearance, safety, and standards of the community.
Cultivate strong resident relationships through regular communication, ongoing outreach, resident engagement initiatives, and effective problem resolution.
Maintain an optimum level of occupancy through strong leasing, renewal, marketing, and resident retention efforts.
Process timely and accurate move-ins, move-outs, renewals, and related documentation.
Resolve resident issues, concerns, and conflicts promptly, professionally, and in accordance with company and site guidelines.
Conduct weekly staff meetings to review priorities, occupancy, leasing goals, maintenance concerns, resident issues, projects, and follow-up items.
Partner with the maintenance team to ensure high-quality work, strong follow-through, and operational efficiency.
Support and manage property projects from planning through completion, ensuring clear communication, organization, accountability, and timely execution.
Build and maintain strong vendor and partner relationships to enhance service delivery and maximize the quality of service to residents.
Manage time effectively in a fast-paced environment while balancing resident needs, employee support, leasing performance, maintenance priorities, and property operations.
Think outside the box to identify solutions, improve processes, and address property challenges proactively.