Property Manager

COUSINS EMPLOYEES LLC•Charlotte, NC

23d•Onsite

About The Position

The Property Manager is responsible for planning, organizing, and controlling administration, operations, and fiscal management of the property. The Property Manager is the “face” of the Cousins Properties brand displaying unsurpassed professionalism and integrity. An effective Property Manager is project-oriented, has friendly, “firm-but-fair” customer relationships, and is exceptionally organized with the ability to manage multiple tasks. In addition, the property manager will manage operations and maintenance; life safety; property appearance; human resource administration as assigned; lease administration; accounting and finance; customer relations; energy conservation and environmental protection programs; and all contractual services and properties performance per the CuzWay Policy Guidelines. Specific duties and measurement methodologies may vary by property. This position is located in Charlotte, NC. This position is on-site. This is not a remote or hybrid position.

Requirements

A minimum of 5 years overseeing property management of a Class A multi-tenant office building; tenant build out/construction administration and management experience preferred
A high school diploma or GED equivalent is required.
Intermediate to advanced user in Microsoft Office suite (including Word, Excel, PowerPoint and Outlook) is required
Must be responsive with an acute sense of urgency to meet the needs of others and able to respond to the property for problematic and/or emergency conditions
Must be detail-oriented and well organized and have the ability to manage time and multiple projects efficiently and achieve the required results; must be able to define problems, collect data, establish facts, and draw valid conclusion
Must possess strong interpersonal, verbal and written skills and an ability to work and communicate effectively with all levels of operations
Must demonstrate ability to analyze monthly and quarterly financial reporting, cost-benefit analysis, budget forecasting, and prepare monthly packages and annual operating budgets
Valid driver's license is required
Customer Service – Demonstrate optimum customer service delivery while performing all job functions
Responsiveness – Need to perform responsibilities with an acute sense of urgency to meet the needs of others; respond to solve problems; willing to accept a variety of tasks associated with this position and be flexible
Integrity - Demonstrate sound business ethics; consistently comply with organizational values; protect confidential information
Communication - Able to clearly express ideas; present verbal information in a straightforward manner; ask questions in order to open channels of communication; listen to understand perspective of others

Nice To Haves

A Bachelor’s degree is preferred.
Professional designation from either BOMA or IREM is preferred

Responsibilities

Coordinate customer move-ins and move-out; work with construction coordinator on customer space when appropriate and singlehandedly manage smaller scale customer space modifications
Provide Class A quality and timely customer service while continuously developing and managing on-going projects to improve customer relations, the retail experience and property image
Responsibly manage office administration to include employee performance management as assigned
Conduct coordinated effort with parking operations to ensure customer satisfaction is achieved.
Provide assistance to Senior Management, Leasing, Marketing and Development as needed.
Ensure property is in compliance with governmental guidelines and regulations, file required reports; maintain appropriate documentation and effectively communicate critical information regarding building operation updates to customers
Effectively manage vendor contracts, including specifications, to ensure quality service is provided to the property and customers, including but not limited to contracts such as security, janitorial and landscaping services.
Ensure vendors are fully qualified and in compliance with ownership requirements; formally and periodically obtain competitive bids to challenge costs and quality of operating services provided
Collectively with the Chief Engineer, implement and direct all efforts for fire and life safety systems, preventative maintenance systems, environmental management systems and energy management system, as appropriate
Conduct safety meetings for customers and property management team members; perform routine site inspections for maintenance needs, safety hazards, customer abuse of common areas, landscape needs, curb appeal, signage, etc.
Proactively stay abreast of new safety or environmental rules and regulations regarding HVAC, indoor air quality, etc.
Proactively attend seminars, industry meeting (IREM/BOMA/BATMA) and related organizations to stay aware of current issues affecting local markets and the real estate industry
Efficiently and effectively manage commercial and retail lease agreements to ensure customer obligations to ownership are enforced and ownerships obligations to customers are met, as well as checking for general compliance, escalations, monthly charges, renewals, expirations, fees, notification updates, etc., and new amendment content
Oversee monthly financial reporting to management to ensure reporting accuracy while using Yardi
Proactively review operating financial reports, property status reports, capital and customer improvements reports as required to identify any variances and make recommendations for improving the net operating income and cash flow for the project(s)
Work with the Senior Accountant to produce and provide Owners with monthly, quarterly and annual reporting package
Handle preparation of operating budgets for the assigned project (s); preparation of annual customer Rent Letter and Year-End Reconciliation (DOE, CAM bill backs and adjustments)
Oversee utility usage, customer and retailer sub-metering reports and customer bill backs