Property Manager- Kirkwood

Vail Resorts•Kirkwood, MO

32d•Onsite

About The Position

Kirkwood Resort Lodging is the premier property management company in Kirkwood, providing comprehensive management services to homeowner associations as well as individual homeowners renting their units on a short-term basis. The Property Manager role will oversee Homeowner Relations for 110 short-term rental condos, and will also manage Kirkwood Lodging’s maintenance program, which is responsible for two HOA properties, as well as the interior unit maintenance of 50 condos.

Requirements

Minimum 3 years previous management experience, preferably in Property Management and/or Hotel Ops
Understanding of daily lodging operations including scheduling, payroll, and project management
Excellent verbal and written English communication skills
MS Office proficient
Excellent organizational/time management skills
Flexible schedule, including weekends and holidays
Customer service experience

Responsibilities

Hire, onboarding & training for maintenance employees as needed.
Perform annual property ratings and communicate upgrade recommendations to homeowners effectively.
Encourage and assist homeowners with the execution of condo upgrades.
Organize, implement and track annual property management projects, such as Kitchen Inventory, Bedding Inventory & Condo Inventory.
Communicate timely and effectively with any homeowner inquiries, related to owner billing, unit maintenance, condo upgrades, etc.
Maintain replacement inventory: source new products as needed and ensure sufficient inventory is on hand.
Ensure owner maintenance/replacement inquiries are completed and tracked through Alice Maintenance & PM Tracker.
Compile month end homeowner billing (maintenance, replacement items, etc.) to upload to Homeowner Accounting.
Monitor GX/Medallia guest and owner responses; communicate to team members accordingly to address actionable feedback.
Assist GM with the retention and recruitment of homeowner partnerships.
Walk properties to ensure inventory & maintenance standards are being met.
Ensure all units meet Vail Resorts Brand Standards.
Schedule and assist with execution of annual services for HOAs and individual condos
Create and implement processes & projects that will drive customer satisfaction and NPS.
Support housekeeping operations as needed.
Support front desk operations as needed.
Other duties as assigned.

Benefits

Highest compensation rates in the industry
Free Epic pass(es)
Free ski and snowboard lessons
40% retail discounts
Epic Service training and development
Wellness benefits
Ski/Mountain Perks
Free passes for employees
Employee discounted lift tickets for friends and family
MORE employee discounts on lodging, food, gear, and mountain shuttles
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program
Health Insurance
Medical Insurance
Dental Insurance
Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans