Property Manager, Student Housing

Coastal Ridge • Boone, NC

5d

About The Position

The Property Manager leads the overall operations of Mountaineer Village, an off-campus student housing community in Boone, North Carolina, near Appalachian State University. The role is responsible for exceptional resident service and meeting the property's financial and operational goals, while guiding the team and championing the company’s core principles. This is a full-time, exempt position reporting to the Regional Manager.

Mountaineer Village offers three-bedroom, pet-friendly apartments with energy-efficient appliances, fully equipped kitchens, hardwood floors, and in-unit washers and dryers.

Requirements

• High school degree or equivalent.
• Willingness to obtain licenses and/or certifications required by state or local jurisdictions.
• Three to seven years of progressive experience in student housing property management.
• Proficiency in Microsoft Excel, including creating formulas, sorting, and filtering data.
• Strong leadership, communication, and problem-solving skills, with a passion for driving team success.

Nice To Haves

• Bachelor’s degree in Property Management, Business, or a related field.
• At least one year of experience as a Property Manager.
• Experience with property management systems such as Entrata, Onesite, or Yieldstar.

Responsibilities

• Drive the property's financial performance by achieving monthly, quarterly, and annual goals, improving revenue, and managing costs to maximize net operating income.
• Lead and participate in leasing production, including administration and marketing; maintain competitive market knowledge to maximize rental income and achieve budgeted occupancy.
• Oversee rent collection, manage delinquency, comply with landlord/resident laws, and execute necessary legal actions.
• Train, mentor, and hold team members accountable while fostering a positive and engaging work environment.
• Recruit, hire, and develop team members, address performance concerns, and maintain alignment with company policies and goals.
• Monitor service-request completion, maintain property standards, and proactively address resident concerns to enhance retention.
• Ensure operational reports are accurate and submitted on time, including regular and ad-hoc reports.
• Identify and communicate operational and financial risks to corporate management and collaborate on corrective action plans.
• Act as the primary liaison between the corporate office and property and interact with investors as needed.
• Promote adaptability, innovation, and solutions-oriented thinking to meet the community’s evolving needs.
• Perform other responsibilities as assigned.

Benefits

• Eligible to participate in a variety of benefit programs designed to fit associates’ lifestyles; the company describes its benefits as competitive and comprehensive.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED