Property Manager

Compass Communities•Kelowna, BC

8d•CA$60,000 - CA$75,000•Onsite

About The Position

Reporting to the Regional Manager, the Property Manager oversees operations, staffing, planning and resident relations at our residential land lease communities. They are a proactive self-starter who thrives in a fast-paced and changing environment and can think like an investor to promote profitability. This role is a combination of property and people management, with a focus on delivering exceptional customer service and fostering a positive community environment. They act as the primary contact for residents and staff, ensuring a safe, welcoming, and well-maintained environment. This position will be fully on site.

Requirements

Minimum 5 years of relevant experience; a background in property management is preferred. Hospitality or other customer-focused business experience will be considered.
Strong leadership, decision-making, and interpersonal skills.
Experience managing budgets, staff, and resident relations.
Excellent interpersonal and communication skills to effectively interact with a diverse group of people.
Strong organizational, time management, and problem-solving abilities.
Proficiency in common computer software, such as Microsoft Word, Excel, and Outlook.

Responsibilities

Act as the primary point of contact for residents. This includes addressing concerns, resolving complaints, and creating a positive, customer-friendly environment.
Train staff to deliver exceptional service and build strong brand recognition.
Ensure a safe and enjoyable environment for residents and employees.
Conduct regular property tours and address customer concerns promptly.
Manage, train, and supervise on-site administrative and maintenance staff.
Be a positive role model that leads by example.
Manage recruitment, training, performance evaluations, and disciplinary actions.
Ensure adherence to company policies and budgeted wage costs.
Maintain staffing levels and oversee employee scheduling and leave.
Conduct regular property tours to ensure the community is well-maintained and safe for residents and staff. This also involves implementing community policies and procedures.
Foster a customer-friendly, team-based work environment.
Promote operational efficiency and support company policies.
Attend regional meetings and maintain positive relationships with stakeholders.
Collaborate with Compass’s corporate and regional teams and ensure business plans are implemented to achieve financial goals.
Procure goods and services from vendors in accordance with company procedures.
Coordinate with contractors and vendors for timely project completion.
Inspect infrastructure and common areas for safety and maintenance.
Oversee home moves and fire safety compliance.
Oversee the community's financial health by managing operational and capital improvement budgets, tracking all financial transactions, and processing payroll.
Contribute to the preparation of operating and capital budgets.
Ensure accurate financial reporting and payroll processing.
Manage procurement and petty cash.
Maximize collections efficiency.
Ensure safe operations and facility maintenance.
Enforce safety procedures and equipment usage.
Report hazards and incidents per company policy.
Manage leases, rent payments, deferrals, and terminations.
Address resident concerns and distribute notices.
Attend regulatory hearings.
Conduct new tenant interviews.
Organize community events.
Assist with the marketing to potential residents and conducting sales/rental tours of community-owned homes.