Property Manager

QUANTUM RESIDENTIAL•Portland, OR

6d•$58,240 - $66,560•Onsite

About The Position

The Property Manager is responsible for leasing and occupancy, resident communications and renewals, rent processing, property reporting, and coordinating the day-to-day activities of the development in accordance with Quantum Residential standards. The role also manages office clerical, filing, and record-keeping systems and works to identify and meet residents’ needs. The position oversees marketing and leasing activities, lease administration, resident relations, and accounting procedures. Where applicable, it also ensures compliance with affordable-housing requirements, including LIHTC and HUD guidelines, and prepares sites for regulatory, investor, and other inspections. The Property Manager directly supervises office and maintenance staff and may take on broader building-management responsibilities when staffing is limited. The job is based in Portland, Oregon, and is full-time on the day shift. It may require overtime, out-of-town conference travel, and use of a personal vehicle. A valid driver’s license and valid liability insurance are required.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Valid driver’s license and valid liability insurance.
Proficiency in Microsoft Office, particularly email (desktop and web-based), Word, and Excel.
Knowledge of office management systems and procedures.
Ability to read and interpret emails, utility billings, financial and instructional documents, rental agreements, and procedure manuals.
Ability to calculate discounts, interest, commissions, proportions, and percentages, and to perform basic arithmetic using American units of money, weight, volume, and distance.
Ability to manage time, multitask, prioritize work, attend to details, and solve problems.
Ability to communicate effectively, work well under pressure, and work with or without direct supervision.
Ability to meet the physical demands of the role, including standing, handling or feeling objects, reaching, walking, climbing or balancing, talking or hearing, sitting, stooping, kneeling or crouching, and frequently lifting or moving up to 25 pounds; lifting or moving more than 50 pounds may be required on rare occasions.
Ability to perform the essential functions of the job, with reasonable accommodation where applicable.

Nice To Haves

Two years of related property-management experience or training preferred.
Experience managing or leasing multifamily properties.
Certification in multifamily housing, such as ARM, CAM, or NALP.
Bookkeeping experience.
Safety-consciousness, self-motivation, self-direction, attention to detail, and the ability to become a team leader.

Responsibilities

Respond to telephone inquiries, show apartments, follow up with prospective residents, monitor prospect traffic, and support conversion of prospects to leases.
Open models daily and walk the model tour route to ensure a quality presentation.
Obtain lease information, complete applications, conduct credit and reference checks, and establish and maintain lease files.
Conduct periodic market surveys as requested and contact residents whose leases are expiring or who are not currently on a lease to encourage retention.
Secure at least the industry-average share of the property’s overall closed leases.
Perform move-in inspections and review welcome packets with new residents in a timely manner.
Maintain legal records and files and input daily activity into daily and vacancy reports.
Prepare and process resident service requests and assist with resident problems and complaints, including those concerning rent payments and service requests.
Assist with newsletters, promotional flyers, community activities, and events.
Ensure personnel respond to resident requests and complaints in a timely, efficient, and courteous manner.
Operate the property within the financial guidelines and budget established by the Regional Property Manager and Owner.
Collect, record, and deposit rental payments, application fees, and security deposits; maintain account records and journals; and make bank deposits.
Help prepare required weekly and monthly reports and prepare legal action for evictions as necessary.
Where affordable-housing requirements apply, comply with regulatory agencies and investor requirements and ensure administrative and building operations are compliant.
Where applicable, conduct initial and annual certifications, rent increases, and utility allowances in accordance with LIHTC and HUD guidelines.
Prepare applicable sites for Management and Occupancy Reviews, REAC, Housing Quality Standards, regulatory and investor audits, and inspections.
Manage office clerical work, filing, and record-keeping systems and coordinate day-to-day development activities.
Directly supervise office and maintenance staff, including approving timecards.
Perform other assigned tasks, potentially including overall building management when staffing is limited.