PM Rental Ops Property Manager (Salary)

Human Resources Team•Waimea, HI

7d•$67,500 - $77,500•Hybrid

About The Position

At Mauna Kea Resort, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.

Requirements

High School diploma or equivalent required.
Property management or resort operations management experience preferred; or equivalent combination of post-secondary education and experience (at least 2 years).
Must have good communication skills - written and verbal, as well as excellent listening skills and supervisory skills.
Professional appearance and conduct are required.
Must be well organized and be able to prioritize a large number of tasks.
Candidate must be able to work irregular hours when necessary.
Reliable vehicle, driver’s license and insurance required.

Nice To Haves

College or technical school associate or bachelor’s degree preferred.
Familiarity with Property Management Software is preferred but not required.

Responsibilities

Manage, administer, and serve as the primary point of contact for Homeowners on the Rental and Homecare programs for Mauna Kea Residences.
Responsible for knowledge of portfolio of properties under rental and homecare contracts.
Develop a positive working relationship with owners and supporting departments to anticipate, understand, and respond to owner needs as pertain to: owner and guest reservation dates, scheduled housekeeping services, resolving unit maintenance concerns, unit upgrade needs, and other concierge type services.
Update information in Property Management System, assist with the upkeep of the Homeowner Master List, maintain detailed owner/unit information spreadsheet, meet regularly with housekeeping, engineering and guest services to ensure all unit issues are addressed, maintain high quality and timely verbal and written communications with all stakeholders including homeowners, third-party vendors and other Mauna Kea Residences departments and staff, coordinate housekeeping and maintenance work orders, end of month postings, statement review, attend meetings.
Assist with Business Development, On-Boarding of new Rental residences, create/introduce/assist Owners with owner login portals, manage and track ongoing communications with Owners, manage communications with owner and inhouse rental guests, complete arrival and departure inspections of rental units, identify guest damages and bill accordingly, termination of rental contracts and Off-Boarding process.
Assist with the coordination of housekeeping and maintenance work orders, assist owners with deliveries, complete inspections of homecare residences on a regular basis.
Assist Director of Property Management in preparing annual operating and CIP budget and operate department within budgeted guidelines.
Respond to Owner questions, coordinate vendor contacts, conduct regular interdepartmental communications to include HOA managers, housekeeping, engineering, Owner services and accounting.
Manager on duty (MOD) program to include overnight coverage of phone calls and communicates to the MOD managers that share this program and the department that will be required to fix overnight issues.
Additional duties and special projects as requested and/or assigned.
Perform a multitude of different functions; help others when the occasion arises.
Perform other tasks not specifically addressed above.