PM Rental Ops Property Manager (Salary)

Mauna Kea Resorts•Waimea, HI

6d•Hybrid

About The Position

Manage, administer, and serve as the primary point of contact for Homeowners on the Rental and Homecare programs for Mauna Kea Residences. Responsible for knowledge of portfolio of properties under rental and homecare contracts. Develop a positive working relationship with owners and supporting departments to anticipate, understand, and respond to owner needs as pertain to: owner and guest reservation dates, scheduled housekeeping services, resolving unit maintenance concerns, unit upgrade needs, and other concierge type services.

Requirements

High School diploma or equivalent required
At least 2 years of property management or resort operations management experience, or equivalent combination of post-secondary education and experience
Good communication skills - written and verbal
Excellent listening skills
Supervisory skills
Professional appearance and conduct
Well organized
Able to prioritize a large number of tasks
Candidate must be able to work irregular hours when necessary
Reliable vehicle, driver’s license and insurance required

Nice To Haves

College or technical school associate or bachelor’s degree preferred
Property management or resort operations management experience preferred
Familiarity with Property Management Software is preferred but not required

Responsibilities

Update information in Property Management System
Assist with the upkeep of the Homeowner Master List
Maintain detailed owner/unit information spreadsheet
Meet regularly with housekeeping, engineering and guest services to ensure all unit issues are addressed
Maintain high quality and timely verbal and written communications with all stakeholders including homeowners, third-party vendors and other Mauna Kea Residences departments and staff
Coordinate housekeeping and maintenance work orders
End of month postings
Statement review
Attend meetings
Assist with Business Development
On-Boarding of new Rental residences
Create/introduce/assist Owners with owner login portals
Manage and track ongoing communications with Owners
Manage communications with owner and in-house rental guests
Complete arrival and departure inspections of rental units
Identify guest damages and bill accordingly
Termination of rental contracts and Off-Boarding process
Assist with the coordination of housekeeping and maintenance work orders
Assist owners with deliveries
Complete inspections of homecare residences on a regular basis
Assist Director of Property Management in preparing annual operating and CIP budget and operate department within budgeted guidelines
Respond to Owner questions
Coordinate vendor contacts
Conduct regular interdepartmental communications to include HOA managers, housekeeping, engineering, Owner services and accounting
Manager on duty (MOD) program to include overnight coverage of phone calls and communicates to the MOD managers that share this program and the department that will be required to fix overnight issues
Additional duties and special projects as requested and/or assigned
Perform other tasks not specifically addressed above