Property Manager - Niles

United Church Homes • Niles, OH

1d • Onsite

About The Position

The Property Manager position is focused on managing the operations, leasing activity, renewals, collections, financial reporting, supplies, and communications of the assigned senior living community while ensuring the community is maintained in a market ready standard at all times.

Requirements

• High School Graduate or General Education Degree (GED): Required
• Three (3) years onsite property management experience
• Must be able to proficiently operate a computer, the Internet, Microsoft Office including Word and Excel, email and other relevant software, and basic office equipment
• Must have a valid driver’s license
• Must have strong interpersonal skills and ability to resolve challenges and conflicts
• Must exhibit a high degree of concern for and patience with others
• Must have the ability to utilize basic mathematic skills and be able to write routine reports and correspondence
• Must have strong problem-solving skills
• Must be highly organized, detail-oriented, flexible and adaptable and able to multitask
• Must be able to adhere to all terms and conditions set forth in the United Church Homes Employee Handbook

Nice To Haves

• Associate or bachelor’s degree preferred
• previous supervisory experience preferred
• proficient in Yardi property management software or other similar property management software preferred

Responsibilities

• Responsible for ensuring the smooth running of the community in a fast-paced environment.
• Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
• Must provide superior customer service and communication with residents and prospective residents to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.
• Oversee and participate in all aspects of leasing/sales, including leasing administration, marketing activities and maintaining product knowledge of community and competitors to maximize rental income and budgeted occupancy.
• Complete lease/renewal paperwork, ensuring accuracy and completion.
• Track and evaluate advertising, and all client traffic.
• Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance, and management personnel, in order to maximize their engagement and minimize turnover.
• Driving revenues with understanding and analysis of competition and development of creative marketing programs.
• Supervise day-to-day operations of entire on-site team; ensure policies and procedures are being followed.
• Maintain effective on-site staff through interviewing, hiring, and coaching team, as necessary.
• Maintain residents’ files in accordance with company’s standards.
• Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
• Manage and maintain community budget and finances.
• Maintain positive relations with all community vendors, prospects, residents, and team members.
• Perform any other duties as required or assigned.

Benefits

• We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED