Retail Supervisor - Niles

Youngstown Area Goodwill Industries•Niles, OH

13h•Onsite

About The Position

The Retail Supervisor is responsible for leading day-to-day retail store operations under the direction of the Store Manager and the Assistant Store Manager. This role provides direct supervision to frontline staff, ensures excellent customer service, maintains operational standards, and supports efficient merchandise flow using 1-Touch principles. The Retail Supervisor acts as the on-duty leader during assigned shifts and in the absence of store management, ensuring safety, compliance, staff engagement, and speed-to-floor execution.

Requirements

Leadership and supervision skills.
Ability to provide clear direction, coaching, and support.
Experience with onboarding, training, and mentoring employees.
Customer service skills.
Experience with point-of-sale operations and cash handling.
Knowledge of store appearance and merchandising standards.
Ability to monitor staffing coverage.
Understanding of DGR optimization and 1-Touch practices.
Ability to monitor merchandise flow.
Ability to identify and address operational bottlenecks.
Knowledge of pricing, staging, and replenishment priorities.
Knowledge of safety, security, and loss prevention procedures.
Ability to monitor store activity to deter shrink.
Ability to follow and enforce cash handling and banking procedures.
Ability to report incidents, injuries, and safety concerns.
Ability to complete paperwork and operational reports accurately.
Communication skills.
Ability to assist with opening and closing procedures.

Responsibilities

Supervise and direct assigned retail staff, including Customer Service Representatives, Sorters, Donation Center Attendants, and Retail Producers.
Provide clear direction, coaching, and support to ensure performance expectations are met.
Assist with onboarding, training reinforcement, and mentoring of new employees.
Lead by example to promote teamwork, accountability, and professionalism.
Ensure a positive customer experience through active floor supervision and issue resolution.
Support point-of-sale operations and cash handling procedures as needed.
Maintain store appearance, merchandising standards, and cleanliness.
Monitor staffing coverage to ensure smooth daily operations.
Reinforce DGR optimization and 1-Touch practices among staff.
Monitor merchandise flow from donation intake through processing to sales floor.
Identify and address bottle necks impacting speed-to-floor.
Support pricing, staging, and replenishment priorities.
Ensure compliance with all safety, security, and loss prevention procedures.
Monitor store activity to deter internal and external shrink.
Follow and enforce cash handling and banking procedures when assigned.
Report incidents, injuries, and safety concerns promptly.
Complete assigned paperwork and operational reports accurately.
Communicate operational issues and staffing concerns to store management.
Assist with opening and closing procedures as assigned.