Property Manager, Elements of Madison

Sterling Group•Madison, WI

About The Position

The Property Manager oversees the daily operations of the Elements of Madison property, ensuring it is maintained to Sterling Group standards and operates profitably. The role manages property maintenance, leasing, occupancy, resident relations, marketing, financial performance, compliance, contractors, and on-site staff. The Property Manager develops and implements the Sterling 5 P’s Business Plan and is accountable for meeting or exceeding budgeted revenue, expenses, NOI, and cash flow while satisfying the expectations of owners, residents, vendors, and other customers. The position includes enforcing company policies and procedures, maintaining accurate property and resident records in Yardi, monitoring CRM and leasing performance, managing approved capital projects and contracts, and submitting required reports to the Regional Director or District Manager. The Property Manager also ensures the team completes daily morning merchandising and follows company collection and application-approval policies.

Requirements

High school diploma or GED equivalent.
At least three years of experience in multifamily property management.
Strong interpersonal, verbal, and written communication skills, with a customer-service orientation.
Presentation, facilitation, organizational, and administrative skills.
Ability to adapt to a demanding environment and manage multiple projects effectively.
Proficiency with Microsoft Word, Excel, Outlook, PDF, and Yardi.
Strong mathematical ability, including data analysis, attention to detail, forecasting, and problem solving.
Ability to pass pre-employment drug, driving-record, credit, criminal-history, and background checks.
Ability to read and understand moderately complex documents and communicate information accurately.
Ability to use a computer and office equipment, perform repetitive keyboarding, walk the apartment community, remain stationary, and move around the office.
Ability to alternate between sitting, standing, walking, and climbing stairs; occasionally bend, stoop, reach, and lift, carry, or move up to 20 pounds.

Nice To Haves

Some college education.

Responsibilities

Oversee daily property operations and maintain the property to Sterling standards.
Supervise and coordinate maintenance staff and vendors; arrange timely repairs and upkeep.
Conduct regular inspections and implement preventive maintenance programs.
Manage leasing, showings, applications, lease agreements, occupancy, renewals, and waitlists.
Address resident inquiries, concerns, and complaints, and oversee move-ins and move-outs.
Prepare and manage the annual property budget; track income and expenses and provide accurate financial reports.
Oversee rent collection, late fees, payment plans, and enforcement of the collection policy and zero-delinquency policy.
Implement cost-control strategies, evaluate vendor contracts, solicit bids, and negotiate service agreements.
Develop and execute marketing strategies, organize resident events, and monitor competing properties and industry trends.
Handle evictions in compliance with applicable laws and procedures.
Develop and/or implement the Sterling 5 P’s Business Plan and manage property operations to support profitability.
Ensure compliance with Sterling policies and procedures and audit systems regularly.
Manage expenses through the purchase-order system and ensure the property meets financial and asset-maintenance goals.
Manage approved capital projects, contracts, and contractors; verify work quality, safety measures, and current insurance.
Manage petty cash responsibly and submit reimbursement requests on time.
Review, process, and approve or deny rental applications according to company guidelines.
Ensure leasing and resident documents are accurately uploaded and labeled in Yardi.
Monitor CRM usage and team compliance with closing ratios, follow-up procedures, and lead-management standards.
Verify that team members complete morning merchandising within the first hour of each day.
Submit required reports to the Regional Director or District Manager accurately and on time.
Travel to different work sites on occasion using personal or rental vehicles, airplanes, or other public transportation.