Property Manager

Heritage Real Estate•Albuquerque, NM

19d•Onsite

About The Position

Heritage Real Estate Company provides full-service property management for a diverse portfolio of premier assets across New Mexico, including Class A office buildings, specialty retail, mixed-use developments, and landmark destinations such as Sawmill Market and Park Square Market. Our work is rooted in stewardship, community engagement, and preserving New Mexico’s cultural heritage—while delivering exceptional service and long-term asset value for our tenants and ownership partners. We are seeking a highly organized, detail-driven Property Manager to join our Albuquerque team. This role serves as the on-site operational lead and front-facing representative for Class A properties and is expected to deliver a white-glove, Class A tenant experience at all times. Explore more about our exciting projects and team at www.heritagerec.com . Full-time, salary-exempt position ranging from $57k-$68k DOE with benefits. Work will occur primarily in Albuquerque, NM. Reporting to the Vice President and working closely with senior leadership, the Property Manager is responsible for the execution, oversight, and accountability of daily operations, financial performance, tenant relations, and asset integrity for assigned Class A office and retail properties. Primary responsibility includes day-to-day management of the WaFd Bank Building in Downtown Albuquerque, with additional support across the Heritage portfolio as needed. This role requires exceptional organizational discipline, professionalism, and follow-through. The Property Manager must consistently deliver Class A service standards, proactively manage landlord obligations, ensure compliance with lease and contract requirements, maintain accurate financial and AR controls, and anticipate operational risks before they impact tenants or revenue. This is a salaried, exempt, on-site role requiring presence Monday–Friday, 8:00 AM–5:00 PM, serving as the front desk and primary office representative during business hours. Availability outside standard hours is required, as needed, to respond to urgent tenant, vendor, or life-safety matters. This role will also provide operational coverage and support for Heritage Ascent (coworking) as needed.

Requirements

Bachelor’s degree or equivalent relevant experience
3–4 years of demonstrated success in Class A commercial property management, construction oversight, leasing, or related fields
Strong leadership, organizational, and problem-solving skills
Outstanding verbal and written communication skills, with the ability to engage professionally and build positive rapport with clients, guests, and team members.
Proven ability to manage multiple priorities, remain organized, and deliver exceptional service in a fast-paced, client-facing environment.
High level of discretion, reliability, and a service-first mindset; consistently maintain a polished, professional appearance and demeanor.
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and comfortable navigating various software systems, databases, and standard office equipment.
Strong attention to detail with the ability to anticipate client needs and respond with poise and professionalism.
Comfortable assisting with light physical tasks, including lifting up to 25 lbs., bending, and setting up meeting rooms or common areas.
Flexible and calm under pressure, able to adapt to changing situations and resolve issues quickly and efficiently.
Demonstrates a warm, welcoming attitude and understands the importance of hospitality in creating a positive client experience.

Nice To Haves

Prior experience in reception, concierge, customer service, hospitality, or coworking environments is a plus.

Responsibilities

Serve as the primary on-site representative for Class A office and retail properties during business hours (8:00 AM–5:00 PM)
Deliver a polished, professional, and hospitality-driven experience to tenants, guests, vendors, and visitors
Greet tenants and visitors, manage walk-ins, and ensure all interactions reflect Class A service standards
Answer and route calls, emails, and walk-in requests appropriately
Ensure the office, lobby, and common areas are professional, organized and presentation-ready at all times
Provide coverage for Heritage Ascent operations as needed, including member assistance, and space coordination
Maintain comprehensive oversight of daily property operations with a strong emphasis on accuracy, documentation, and consistency
Conduct routine interior and exterior property inspections, including vacant suites, common areas, restrooms and building systems
Walk vacant spaces regularly to assess condition, readiness, and leasing presentation
Track and manage landlord obligations, lease requirements, critical dates, renewals, expirations, and compliance items
Monitor building systems, service schedules, warranties and vendor performance to prevent service gaps
Manage rent collection, accounts receivable (AR), and follow-up on delinquencies in accordance with lease terms
Coordinate with Accounting on posting rent, late fees, and additional charges
Communicate professionally and discreetly with tenants regarding balances, billing questions, and payment status
Process invoices accurately and on time; ensure proper coding, documentation, approvals, and posting
Review monthly financial statements and budget-to-actual reports for accuracy and anomalies
Track recoverable expenses, CAM bill-backs, operating expense pass-throughs, and reconciliations
Lead preparation of annual operating and capital budgets and monitor performance throughout the year
Review and administer office and retail leases with a strong understanding of landlord and tenant obligations
Ensure strict compliance with lease terms and enforce remedies when required
Administer vendor contracts, insurance requirements, and service agreements
Maintain organized, audit-ready records for leases, contracts, COIs, and key documents
Manage building access systems, including creation, activation, deactivation, and auditing of access cards and credentials
Oversee parking systems, access controls, validations, billing, and reporting
Coordinate with parking vendors and internal teams to ensure accurate revenue tracking and tenant satisfaction
Identify operational risks early and escalate issues before they impact tenants or revenue
Build and maintain professional, proactive relationships with tenants
Respond promptly and effectively to tenant requests, concerns, and operational issues
Coordinate tenant communications, notices, and operational updates
Plan and execute tenant appreciation and engagement initiatives
Establish performance expectations and accountability for vendors and service providers
Solicit bids, negotiate contracts, and evaluate service quality and cost efficiency
Lead, mentor, and evaluate on-site staff and engineers
Ensure vendors adhere to property standards, schedules, and contractual requirements
Conduct routine property inspections and document findings
Oversee preventive maintenance programs and work order systems
Ensure emergency preparedness plans, life safety systems, and security protocols are current and enforced
Coordinate with third-party security teams as needed
Manage tenant improvement projects from planning through completion
Coordinate architectural plans, contractor bids, schedules, and construction activities
Navigate City of Albuquerque approvals and inspections
Enforce construction rules, regulations, and timelines
Provide operational coverage or backfill support across the Heritage portfolio during vacancies, PTO, or transition periods, as needed
Support emergency response, after-hours incidents, and life-safety situations when required, including coordination with vendors, first responders, and leadership
Assist with portfolio-wide initiatives, audits, inspections, or compliance efforts as directed by leadership
Take on additional responsibilities and special initiatives as needed to support assigned assets and the broader Heritage Real Estate portfolio