Property Manager (Affordable Housing) Cedar Heights, DC

Enterprise Community Partners•Washington, DC

1d•$61,127 - $77,000

About The Position

The Property Manager provides leadership, direction, and oversight of overall property operations to maintain a safe and attractive living environment for residents and a strong workplace for associates. The role is accountable for exceptional quality and service, resident satisfaction, associate engagement, operational efficiency, and financial results. The manager oversees property operations, marketing, financial management, maintenance, regulatory compliance, resident interactions, and staff development. Weekend hours may be required. The Property Manager manages all property staff, including hiring, training, assigning and directing work, evaluating performance, recognizing and disciplining associates, and resolving complaints and problems. The role also supports other communities as assigned and performs other duties as assigned.

Requirements

At least three years of property management experience or management experience in a related field.
High school diploma or GED.
NCHM COS (Certified Occupancy Specialist) and TCS (Tax Credit Specialist) certifications, or equivalent certification from a nationally recognized compliance training program and experience; alternatively, ability and commitment to obtain certifications at the next available course offering.
Demonstrated experience and a solid track record in marketing and leasing.
Strong financial acumen, including ability to understand basic financial statements and manage expenses and revenue within budgets.
Ability to lead, direct, and motivate others to innovate and excel.
Ability to work in a fast-paced environment with strong organizational and follow-up skills and manage multiple priorities.
Strong verbal and written communication skills and ability to interact in English with diverse associates, residents, and external agencies.
Ability to use reason, logic, and advanced problem-solving skills to resolve complex or sensitive issues.
Ability to read English sufficiently to understand policies and procedures, safety notices, business correspondence, and documentation.
Strong computer and keyboarding skills, proficiency in Microsoft Word and Excel, and ability to learn new applications quickly.
Excellent interpersonal skills, positive attitude, enthusiasm, energy, and a strong customer-service orientation to older adults.
Strong attention to detail.
Ability to handle a high volume of telephone calls.
Possess and maintain timely and reliable transportation.

Nice To Haves

At least two years of experience in a supervisory role is preferred.

Responsibilities

Lead, direct, and oversee overall property operations, ensuring a safe, clean, attractive, and well-maintained community.
Attract, retain, coach, motivate, and lead a high-performance property team; hold staff accountable for performance standards.
Oversee property operations, marketing, financial management, and maintenance.
Monitor the building, grounds, and surrounding areas and address concerns affecting safety, cleanliness, and appearance.
Develop the annual operating budget and maintenance plans; monitor expenses, revenues, and financial metrics; recommend adjustments to meet targets.
Communicate with residents, associates, management, and guests, addressing concerns promptly and professionally.
Implement and monitor compliance with company policies, procedures, and external regulatory requirements.
Lead sales and marketing activities on and off site, pursue occupancy goals, and recommend adjustments based on market conditions and other factors.
Monitor competitive properties and market trends and make recommendations as appropriate.
Ensure compliance with the Fair Housing Act; show and lease apartments, qualify prospective residents according to program requirements, and manage lease renewals.
Collect rent, manage delinquencies and collections, and maintain accurate records.
Implement and monitor safety protocols and promote a culture of safety among associates.
Promote resident services initiatives and engage residents in social and educational activities and events.
Prepare, monitor, and distribute operational and financial reports.
Attend required training and ensure associates are fully trained and aware of their responsibilities.
Identify succession candidates and implement career development plans for property-level associates.
Manage all property staff, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining associates, addressing complaints, and resolving problems.
Support other communities as assigned by management and perform other duties as assigned.