Leasing Consultant (Affordable Housing) Cedar Heights, DC
About The Position
The Leasing Consultant markets and leases an affordable-housing property while helping maintain a safe, attractive living environment, high-quality service, resident satisfaction, operational efficiency, and strong financial results. The role carries out sales and marketing activities on and off site, responds to market conditions and competitive pressures, shows and leases apartments, qualifies prospective residents under program requirements, and manages lease renewals. It also involves resident communication and service, rent collection and delinquency management, recordkeeping, and preparation and distribution of operational and financial reports. The Leasing Consultant promotes community-level resident services and activities in coordination with the Resident Services Department, follows company policies and applicable regulatory requirements, attends required training, and keeps the Property Manager informed of matters affecting operations. The position has no supervisory responsibilities and may provide support to other communities as assigned.
Requirements
- High school diploma or GED.
- COS and TCS certifications, or equivalent certification from a nationally recognized compliance training program and experience; alternatively, the ability and commitment to obtain certifications at the next available course offering.
- Ability to work in a fast-paced environment, with strong organization and follow-up skills and the ability to manage multiple priorities.
- Strong verbal and written communication skills and the ability to interact in English with diverse associates, residents, and external agencies.
- Ability to read English well enough to understand policies and procedures, safety notices, general business correspondence, and documentation.
- Strong computer and keyboarding skills, including proficiency in Microsoft Word and Excel and the ability to quickly learn new applications.
- Excellent interpersonal skills, a positive attitude, enthusiasm, energy, and a strong customer-service orientation toward older adults.
- Strong attention to detail.
- Ability to handle a high volume of telephone calls.
- Possess and maintain timely and reliable transportation.
Nice To Haves
- Previous sales and/or tax-credit leasing experience.
Responsibilities
- Carry out on-site and off-site sales and marketing activities to achieve occupancy goals, recommending adjustments in response to market conditions, competition, apartment turnovers, and other factors.
- Stay informed about competitive properties and market trends and make recommendations as appropriate.
- Show and lease apartments, qualify prospective residents in compliance with program requirements, and manage lease renewals while ensuring compliance with the Fair Housing Act.
- Interact with residents, associates, management, and guests courteously and professionally, addressing concerns promptly.
- Follow Enterprise Residential policies and procedures and applicable external regulatory requirements.
- Collect rent, monitor and manage delinquencies and collections, and maintain accurate records.
- Prepare, monitor, and distribute reports on operational and financial data.
- Promote resident services initiatives with the Resident Services Department and engage residents in social, educational, planned activities, and events.
- Attend required training sessions.
- Keep the Property Manager informed of information that could affect property operations.
- Support other communities as assigned by management.
- Perform other duties as assigned.
Benefits
- Dental, health, and vision care plans.
- Family-building benefits, including adoption and surrogacy support.
- Flexible work arrangements.
- Health advocacy, employee assistance program, and mental health benefits.
- Financial education and wellness programs.
- 401(k) plan with employer matching contributions.
- Learning and development opportunities, including tuition reimbursement for job-related courses and certifications.
- Annual performance bonuses and generous paid leave programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
