Property Manager, Multifamily

Cushman & Wakefield•Brookline, MA

1d•Onsite

About The Position

Property Managers are responsible for maintaining our communities to a market-ready standard, always ensuring a high level of service. Property Managers are also responsible for motivating high-performing teams to maximize the performance of the property. This role ensures the smooth running of our community in a fast-paced environment, overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits. The Property Manager provides superior customer service and communication to residents and prospects to enhance satisfaction, renewals, revenue, reputation, and profitability. They also develop, mentor, lead, and manage a high-performing team, drive revenues through market analysis and creative marketing, and lead by example, instilling Cushman & Wakefield’s mission. The role involves supervising day-to-day operations of the on-site team, maintaining resident files, ensuring a positive living environment through conflict resolution, and managing the community budget and finances.

Requirements

3 + years of Property Management experience
3 + years of Management experience
Computer literate, including Microsoft Office Suite and internet navigation skills
General office, bookkeeping and sales skills and excellent oral and written communication skills
Be able to manage a team

Nice To Haves

Bachelor’s Degree preferred
Real Estate License preferred

Responsibilities

Ensuring the smooth running of our community in a fast-paced environment.
Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.
Completing lease/renewal paperwork to ensure completion to company standards.
Tracking and evaluating advertising, and all client traffic.
Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance, and management personnel, in order to maximize their engagement and minimize turnover.
Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs.
Leading by example. Instilling, maintaining, and modeling Cushman & Wakefield’s mission to be the best national management company.
Supervising day-to-day operations of the entire on-site team, ensuring that all policies and procedures are being followed.
Maintaining effective on-site staff through interviewing, hiring, and coaching team as necessary.
Maintaining residents' files in accordance with company's standards.
Maintaining a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
Managing and maintaining all aspects of overall community budget and finances.
Working with leasing staff to ensure that leasing/marketing goals are being met.
Determining leasing opportunities of staff and working on goal setting, improving the performance of each staff member.
Performing any other related duties as or assigned.