Property Manager - Leasing Agent

HME Companies•Sioux City, IA

2d•Hybrid

About The Position

Our Property Manager/Leasing Agents are driven to maximize the potential of our resident's experience and each property's performance. If you are a people-person, quick thinker, enjoy variety every day, and a relationship builder, then this may be the right opportunity for you. This job description is not a comprehensive list of all duties and responsibilities.

Requirements

Sense of urgency; prioritize time-sensitive work.
Sound judgment with strong decision-making and problem-solving skills.
Excellent written and verbal communication.
Collaborate effectively with employees and service providers.
Maintain a pleasant, professional demeanor, especially in escalated situations.
Self-driven; able to work independently.
Highly organized with strong attention to detail.
Must be able to pass background check.

Nice To Haves

2+ years of management, sales, or customer service experience.
Valid driver's license and reliable transportation.
Clear background check.
Online property management software experience (preferred).
Proficiency in Microsoft Word, Excel, Outlook, Adobe, and similar software.
Property management, leasing, or real estate experience (preferred).

Responsibilities

Meet/exceed occupancy goals by converting leads to applications and signed leases.
Respond promptly and professionally to prospects via phone, text, and email; follow up to secure leases.
Ensure unit marketing accuracy across all channels (details, pricing, photos, availability, etc.)
Schedule and conduct effective property tours.
Process applications per screening criteria; approve/deny and document decisions.
Prepare and send leases and related move-in documentation.
Coordinate and create seamless resident move-in experiences.
Serve as the primary resident contact; communicate timely, professionally, and empathetically to support high resident satisfaction, working proactively to retain good residents.
Take ownership of the property's physical condition and daily operations through regular inspections, coordination with servicers, and enforcement of cleanliness and safety standards.
Address issues found during inspections and complete corrective/proactive actions (self-performed or vendor).
Schedule, coordinate, and direct service vendors to complete unit turns, repair requests, and preventative maintenance to ensure property's are maintained to our quality standards.
Manage rent collection, address delinquency issues promptly, and escalate as needed.
Prepare, deliver, and obtain required resident documents and property notices per policy and lease requirements.
Collaborate with the Multifamily Director of Operations and team to ensure each property's financial health.
Track local rental trends and market conditions to recommend pricing and property improvements.
Demonstrate accountability and cross-team collaboration while delivering fast, thoughtful, and resident-focused service.
Become proficient with our property management software, systems, and processes.
Attend meetings in Brookings, SD, as needed.
Complete required training and ongoing professional development.
Build trust through integrity. Do what's right. Strengthen HME Properties management reputation.
Be based in, or near, Sioux City, IA.