Property Manager Assistant- Oak Island Accommodations

Towne Family of Companies•Oak Island, NC

20d

About The Position

The Property Manager Assistant supports Oak Island Accommodations’ short-term and long-term rental management operations. The role requires explaining the short-term rental management program, understanding relevant management and rental agreements, and being familiar with North Carolina rental and real estate guidance. The assistant maintains relationships with homeowners and tenants, responds promptly to inquiries, conducts routine home inspections, and reports maintenance or housekeeping issues to the appropriate departments. The position also involves assisting unscheduled potential clients at the front desk or traveling to properties as needed. The employee is expected to improve services and internal procedures, work harmoniously with property managers and others affiliated with the company, and comply with applicable federal laws and regulations, including those concerning AML and the Bank Secrecy Act. The role requires weekend and holiday availability and includes physical activities such as standing, walking, carrying, bending, reaching, and twisting, as well as lifting up to 40 pounds and exerting 40 or more pounds of force.

Requirements

Property management or hospitality experience.
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.
Strong customer service skills.
Ability to manage owners and tenants in heightened emotional states while remaining positive and professional.
Ability to negotiate with individuals while using empathetic observation.
Must be available to work weekends and holidays.
Valid driver’s license and reliable transportation.
Ability to lift 40 pounds and exert 40 or more pounds of force.
Ability to communicate and exchange ideas verbally and by email.
Ability to use arms and legs and frequently stand, walk, carry, bend, reach, and twist.
Close visual acuity to analyze data, view a computer terminal, read, and prepare documentation.
Ability to work in internal and external environmental conditions.

Nice To Haves

Property management and/or hospitality experience preferred.

Responsibilities

Verbally explain Oak Island Accommodations’ short-term rental management program.
Know the Vacation Rental Property Management Agreement and the Terms & Conditions of the Rental Agreement.
Be familiar with the Long-Term Management Agreement and Long-Term Lease Agreement.
Be familiar with the North Carolina Rental Act, the North Carolina Real Estate Manual, and the North Carolina Association of REALTORS® Property Management Legal Handbook, and refer to them promptly and accurately when required.
Accept unscheduled potential clients at the front desk and/or travel promptly to a property as needed.
Maintain homeowner relationships through frequent email, phone, or in-person contact.
Return attempted contact from owners, tenants, and others promptly; return calls and emails the same day, or no later than the following business day in worst-case scenarios.
Strive to improve services to homeowners and tenants and internal policies and procedures.
Integrate harmoniously with other property managers and maintain a cooperative business approach with employees, vendors, and affiliated persons.
Complete routine home inspections.
Promptly report maintenance or housekeeping issues to the appropriate departments.
Adhere to applicable federal laws, rules, and regulations, including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).