Maintenance Coordinator/Administrative Assistant- Oak Island Accommodations

Towne Family of Companies • Oak Island, NC

13d

About The Position

The Maintenance Coordinator/Administrative Assistant supports maintenance operations for Oak Island Accommodations. The role responds to owners’ and guests’ maintenance concerns, provides courteous service to owners, guests, and vendors, and coordinates with other departments. It also involves using multiple computer systems, maintaining maintenance programs, and complying with applicable Anti-Money Laundering (AML) laws and regulations, including the Bank Secrecy Act (BSA). Weekend availability is required.

Requirements

• Knowledge of Excel, Word, Outlook, and property management software.
• High school diploma or equivalent.
• Time management skills.
• Ability to work as a team player.
• Efficient communication skills.
• At least one year of experience in vacation rentals or a related field is stated as preferred, but is not required.
• Ability to exchange ideas through spoken communication and email.
• Ability to exert up to 50 pounds of force occasionally, use arms and legs, and sit most of the time.
• Close visual acuity to analyze data, view a computer terminal, read, and prepare documentation.
• Ability to work subject to internal and external environmental conditions.

Responsibilities

• Answer calls from owners and guests regarding maintenance issues in rental properties.
• Provide professional and courteous customer service to owners, guests, and vendors by phone, email, and in person.
• Work with owners and guests on issues and resolutions when applicable.
• Use multiple computer systems simultaneously, including property management software, Outlook, and smart home technology sites.
• Communicate with other departments.
• Maintain maintenance programs.
• Comply with applicable Federal AML laws, rules, and regulations, including the BSA.
• Be available to work weekends.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED