Property Management Associate

Brookfield Properties • Humble, TX

1d • Onsite

About The Position

The Property Management Associate (PMA) administers the property’s short-term revenue programs, oversees community-based programs, assists with implementing mall marketing programs, and manages retailer and community relations. The PMA serves as a liaison across multiple functions, including Mall Management, Business Development, Strategic Partnerships, Leasing, and Marketing.

The role administers specialty leasing and strategic partnership activity, supports merchant onboarding and compliance, coordinates installations and removals, and helps manage rent collection, sales reporting, storage rentals, insurance, and the holiday photo set operator. The associate also implements community programming and events, supports retailer participation, and maintains property social media, website, digital content, directories, signage, and displays.

At leadership’s discretion, the associate may participate in the Manager on Duty schedule during non-office hours, including evenings, weekends, and holidays. Coverage may involve being on call or on-site, as determined and approved by leadership.

Requirements

• High school degree or GED required.
• 1–3 years of shopping center or retail experience.
• Strong project management, organizational, and interpersonal skills, with attention to detail.
• Ability to analyze and interpret financial reports, budgets, contracts, and legal documents.
• Ability to adapt to a dynamic work environment.
• Supervisory and coaching skills, with the ability to delegate tasks.
• Effective conflict resolution and customer service skills for interactions with merchants, customers, and coworkers.
• Strong working knowledge of Microsoft Office, Microsoft Teams, JDEdwards, and Salesforce.

Nice To Haves

• Associate or bachelor’s degree.

Responsibilities

• Administer specialty leasing deals for retail merchandising units and kiosks, including preparing deal sheets and packets in Salesforce, facilitating license agreement execution, onboarding merchants, and maintaining audit-compliant merchant files.
• Administer strategic partnership deals, including obtaining collateral and coordinating installation and removal according to contracted terms.
• Serve as the primary on-site contact for the business development program, resolving complaints and communicating issues to the General Manager and appropriate Business Development contact.
• Ensure merchants follow company guidelines and visual standards.
• Screen, prospect, and route business development leads to the appropriate representative.
• Participate in specialty leasing site visits with prospective merchants when requested.
• Identify merchant placements based on available space inventory and building code requirements.
• Coordinate merchant opening and closing logistics with Operations and Security, including installation and removal of RMUs, banners, signage, and advertisements.
• Work with Tenant Coordination to obtain approved drawings and municipal permits for new kiosks.
• Provide proof of performance for national and local advertising deals and activations as requested.
• Post and maintain collateral and coordinate its installation and removal according to contracted terms.
• Educate merchants on the rent collection system, verify payments, and follow up on and collect accounts receivable as needed.
• Collect and track specialty leasing merchant sales and calculate and bill overage and breakpoints.
• Administer the storage rental program, including negotiating new and renewal agreements and tracking occupancy.
• Oversee the merchant Insurance Program, including enrolling qualifying new and existing merchants and ensuring certificates of insurance are current.
• Oversee the holiday photo set operator or vendor, including serving as the main point of contact, coordinating installation and removal, monitoring daily operations, and tracking sales.
• Deliver violation letters and action notices as approved by the General Manager and Business Development.
• Participate in the Manager on Duty schedule when required by leadership, including possible evening, weekend, or holiday coverage.
• Implement portfolio-wide and community programming and events.
• Secure retailer participation in events, execute event implementation, collect results and highlights, and submit the Community Event Tracker.
• Maintain the property social media account and website, including updates and responses.
• Submit local content for digital screens.
• Coordinate installation of barricade graphics and window displays for vacant spaces.
• Administer in-mall directories, including updating store listings.
• Monitor directory, digital signage, and banner program content and operations for issues.
• Perform other duties as assigned.

Benefits

• Competitive compensation.
• Medical, dental, and vision coverage beginning on day one.
• 401(k) with company matching and vesting on day one.
• Career development programs.
• Charitable donation matching.
• Generous paid time off, including vacation, personal holidays, and paid sick time.
• Paid volunteer hours.
• Paid parental leave.
• Family planning assistance, including IVF, surrogacy, and adoption options.
• Wellness and mental health resources.
• Pet insurance offering.
• Childcare assistance.
• Commuter benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED