Property Management Associate

Brookfield Properties • Humble, TX

3d • Onsite

About The Position

The Property Management Associate (PMA) administers the property’s short-term revenue programs, oversees community-based programs, assists with mall marketing programs, and manages retailer and community relations. The PMA serves as a liaison among Mall Management, Business Development, Strategic Partnerships, Leasing, Marketing, and other functions.

The role administers specialty leasing and strategic partnership agreements, supports merchants throughout onboarding and operations, coordinates advertising and installations, and helps maintain compliance with company guidelines and audit requirements. It also supports community events, marketing channels, digital content, and customer experience programs.

The position may include participation in the Manager on Duty (MOD) schedule during non-office hours, including evenings, weekends, and holidays, at leadership’s discretion. MOD coverage may involve being on call or on-site as determined and approved by leadership. The work environment has a usually moderate noise level and includes the physical activities described in the job posting.

Requirements

• High school degree or GED required.
• 1–3 years of shopping center or retail experience.
• Strong project management, organizational, and interpersonal skills, with attention to detail.
• Ability to analyze and interpret financial reports, budgets, contracts, and legal documents.
• Ability to adapt to a dynamic work environment.
• Supervisory and coaching skills, including the ability to delegate tasks.
• Effective conflict resolution and customer service skills when interacting with merchants, customers, and coworkers.
• Strong working knowledge of computer software such as Microsoft Office, Microsoft Teams, JDEdwards, and Salesforce.

Nice To Haves

• Associate or bachelor’s degree preferred.

Responsibilities

• Administer specialty leasing deals, including preparing deal sheets and packets in Salesforce, facilitating license agreement execution, onboarding merchants, and maintaining audit-compliant merchant files.
• Administer strategic partnership deals, obtain collateral, and coordinate installation and removal according to contracted terms.
• Serve as the primary on-site contact for the business development program, resolve complaints, and communicate issues to the General Manager and appropriate Business Development contact.
• Ensure merchants comply with company guidelines and visual standards.
• Screen, prospect, and route specialty leasing and strategic partnership leads to the appropriate representative.
• Participate in specialty leasing site visits with prospective merchants as requested.
• Identify merchant placements based on available space inventory and building code requirements.
• Coordinate merchant opening and closing logistics with operations and security, and coordinate installation and removal of retail merchandising units, banners, signage, and advertisements.
• Work with Tenant Coordination to obtain approved drawings and municipal permits for new kiosks.
• Provide proof of performance for national and local advertising deals and activations as requested.
• Post and maintain collateral and coordinate its installation and removal according to contracted terms.
• Educate merchants on the rent collection system, verify payments, and follow up on and collect accounts receivable as needed.
• Collect and track specialty leasing merchant sales and calculate and bill overages and breakpoints.
• Administer the storage rental program, including negotiating new and renewal agreements and tracking occupancy.
• Oversee the merchant insurance program, including enrolling qualifying new and existing merchants and ensuring certificates of insurance are current.
• Oversee the holiday photo set operator or vendor, including serving as the main point of contact, coordinating installation and removal, monitoring daily operations, and tracking sales.
• Deliver violation letters and action notices as approved by the General Manager and Business Development.
• Participate in the Manager on Duty schedule during non-office hours, including evenings, weekends, or holidays, if required by leadership.
• Implement portfolio-wide and community programming and events.
• Secure retailer participation in events, execute event implementation, collect results and highlights, and submit the Community Event Tracker.
• Maintain the property’s social media account and website, including updates and responses.
• Submit local content for digital screens.
• Coordinate installation of barricade graphics and/or window displays for vacant spaces.
• Administer in-mall directories, including store listing updates.
• Monitor directory, digital signage, and banner program content and operations to identify operational issues.
• Perform other duties as assigned.

Benefits

• Competitive compensation
• Medical, dental, and vision coverage beginning day one
• 401(k) company matching
• 401(k) vesting on day one
• Career development programs
• Charitable donation matching
• Generous paid time off, including vacation, personal holidays, and paid sick time
• Paid volunteer hours
• Paid parental leave
• Family planning assistance, including IVF, surrogacy, and adoption options
• Wellness and mental health resources
• Pet insurance
• Childcare assistance
• Commuter benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED