Property Estimate & Repair Verification Advisor

Allstate • CAN - ON GTA (Remote), ON

3d • CA$77,200 - CA$124,075 • Remote

About The Position

The Property Claims Estimate & Repair Verification Advisor is responsible for ensuring consistency of estimating practices for the Good Hands Repair Network (GHRN), and compliance with industry best practices and regulations. The individual conducts virtual repair estimate reviews and supports Claims and vendor management with complex estimates and escalations and reporting pertaining to the Good Hands Repair Network contractors.

Requirements

• Proficient in Verisk suite of products: Xactanalysis, Xactimate etc.
• Communication
• Customer Service
• Problem Solving
• Property Claims
• Property Insurance

Responsibilities

• Completes virtual desk reviews and collaborations of vendor repair estimates and other assigned claims to ensure adherence to estimating best practices and process documentation compliance
• Virtually researches and responds to customer escalations, communications, concerns, conflicts or issues by supporting Claims and Vendor Management Teams, and follows up to ensure that customer needs have been met
• Makes and maintains a connection with the GHRN by understanding and meeting common needs; enable serving the customer with empathy; and follows up to ensure that customer and Claims Team needs have been met
• Develops, manages and audits relationships with GHRN vendors
• Monitors network trends and identify potential opportunities for guidelines and program updates
• Participates in calibration activities with the Claims organization and Vendor Management
• Collaborates with leadership regarding file review results an trends
• Provides information on estimate review and reinspection results to ensure GHRN are following Allstate specific guidelines and procedures, and are compliant with industry regulations

Benefits

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to 400$ back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Tuition Reimbursement
• Working within the community and giving back!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed