Materials & Repair Estimate Operations Specialist

Nearmap•Jacksonville, FL

9d•Remote

About The Position

The Materials & Repair Estimate Operations Specialist position performs quality assurance and analytical tasks related to wood cabinet and furniture repair estimates, supporting the Technical Repair Estimate team. This role is fully remote within the continental United States.

Requirements

High School degree or equivalent
At least two (2) years of administrative experience
A general knowledge of woodwork, refinishing, and restoration.
Strong customer service orientation
Strong attention to detail
Effective problem solving
Excellent written and verbal communication skills
Ability to organize and manage multiple priorities and to work in a fast-paced environment
Consistently demonstrates integrity and ethics
Proficient with Microsoft Office Suite or related software

Nice To Haves

College Degree
Professional certifications in related field
Knowledge in woodworking or construction

Responsibilities

Reviews estimates and files completed by the Technical Repair Estimator team to ensure that the submitter’s request has been met.
Confirms completion of estimate, support components, billings, and close out the file.
Using industry standard software, such as Xactimate, completes the estimate by providing a valuation of wood cabinetry and/or furniture on an as needed basis which is used by the submitter and compared to our repair estimates to determine the disposition of the damaged items. (i.e. repair vs. replace)
Follows-up on incomplete file submissions.
Communicates any next steps to other team members.
Assists Operations Manager with analysis of team metrics, such as cycle times.
Assesses ways that various processes can be streamlined or automated and propose these changes to the Operations Manager.
Delivers clear, accurate estimates and replacement valuations that meet the submitter’s needs.
Supports the department in meeting Service Level Agreements.
Ensures proper file completion and follow-up, queue management.
Improves efficiency in order to buy back capacity.