Property Damage Liaison

Farrin • Durham, NC

1d

About The Position

The Property Damage Liaison is responsible for making the initial weeks after a wreck less stressful for clients by serving as their primary point of contact for all property damage related questions. This client-experience focused role ensures clients feel supported and informed throughout the repair, total loss valuation, rental car, storage, and towing processes. Success is measured by client satisfaction rather than billable output. The liaison will also act as an internal resource for property damage inquiries and assist with diminished value claims and total loss arbitration files under attorney supervision.

Requirements

• Genuinely outgoing — you connect with people quickly, especially by phone
• Steady with frustrated people; you meet clients on some of their worst weeks
• Able to explain a process clearly to someone who is upset and not listening well
• Organized enough to carry a high-volume caseload without letting files go quiet

Nice To Haves

• Prior property damage claims experience
• Insurance adjuster background is ideal
• Familiarity with total loss valuation and diminished value

Responsibilities

• Serve as the client's point of contact for property damage questions — repairs, total loss valuations, rental cars, storage, and towing
• Explain the property damage process in plain language and set expectations for what comes next
• Work closely with clients who are frustrated or whose claim has gone sideways
• Act as the firm's internal resource on property damage questions for our intake, investigation, and paralegal teams
• Identify and handle diminished value claims and total loss arbitration files under attorney supervision
• Communicate with third-party neutrals and review numbers with clients after attorney approval

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed