Property Claims Manager - LPI

Assurant

1d • $88,000 - $147,000 • Remote

About The Position

Assurant is seeking a technically strong, people-focused P&C Claims Manager to lead a team of claim adjusters through high-quality claim handling, coaching, and ongoing change. The manager will help associates build technical confidence, apply policy accurately, communicate claim details clearly, and provide consistent service in a fast-moving claims environment.

The role focuses on developing associates, using data to address operational challenges, and preparing the team for evolving workflows, tools, and business needs. It includes responsibility for team performance, technical claim quality, associate development, and support across broader property claims work as business needs require.

The position involves leading and developing claims associates, reinforcing productivity and quality expectations, coaching on coverage and claim resolution, improving team effectiveness, guiding the team through change, resolving escalated customer issues, and collaborating with internal and external partners. General office demands apply.

Requirements

• P&C Adjusters License.
• Bachelor’s degree or equivalent experience.
• At least 3 years of experience working in the property claims process.
• At least 2 years of supervisory, management, or team lead experience, including coaching and developing employees.
• Experience using Xactimate to review and/or write property or contents estimates.

Nice To Haves

• Property claims technical expertise, including the ability to coach others on coverage, policy interpretation, and claim file quality.
• Carrier claims experience; high-volume claims experience may also be helpful.
• Experience leading through change, ambiguity, or transformation while keeping teams engaged and accountable.
• Comfort using data to identify trends, evaluate operational impact, and recommend practical solutions.
• Leadership courage, strong communication skills, and the ability to have direct, constructive coaching conversations.
• Bilingual ability is a plus.

Responsibilities

• Lead, coach, develop, and mentor associates responsible for investigating and settling property and casualty claims.
• Set expectations, reinforce productivity and quality standards, and coach behaviors that support strong claim outcomes.
• Coach associates on policy interpretation, estimate review, documentation, and claim resolution to support technically sound coverage decisions.
• Use data, quality reviews, and operational observations to identify trends, remove barriers, and improve team effectiveness.
• Help the team adapt to evolving workflows, technology usage, claim assignments, and business priorities.
• Resolve escalated or non-routine customer issues, support complaint resolution, and ensure timely follow-up.
• Partner with internal teams, vendors, clients, TPAs, and other claims leaders to support business needs and maintain effective working relationships.
• Handle additional duties, projects, training, and development activities as business needs require.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager