Property Claims Adjuster

The Hartford•San Antonio, TX

2d•$59,520 - $89,280•Hybrid

About The Position

This position will be accountable for successfully investigating, reserving, assigning and settling first party property losses while delivering superior customer service. The ideal candidate will operate in the full file model and handle all claims by selecting the proper estimating resource to adjudicate the claim. This position will ensure quality standards are met with vendors utilized to adjudicate the claim.

Requirements

College Degree strongly preferred to include extracurricular or volunteer activities desired.
Evidence of career growth.
Ability to handle complex and difficult negotiations with urgency.
Ability to handle competing priorities while positively impacting the quality and service we are committed to delivering.
Superior desk management skills required.
Critical thinking skills inclusive of investigation, decision making and conflict resolution.
Ability to contribute and promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another.
Passion for helping both internal and external customers.
Ability to embrace change and flourish with industry-changing technology and trends.
Experience using AI tools like Copilot or ChatGPT to help with research, problem solving, data analysis or written communications.
Ability to create and maintain loyal customers by creating a service experience that differentiates us within the industry.
Ability to listen attentively to our customer’s needs and exhibit empathy during difficult situations.
Ability to produce clear and grammatically accurate correspondence.
Adjuster License required to be obtained prior to start of training August 17th, 2026.
Licensing prep time will be fully paid from August 10th 2026 - August 21st, 2026.
Must be available for the multi-week training from August 10th, 2026 - November 6th, 2026.
Training will likely include 1 week of travel to Texas for an in-person training the week of October 5th, 2026.

Nice To Haves

Experience in Construction Industry preferred, not required.

Responsibilities

Handle claim files in a manner consistent with Claim quality standards and goals.
Negotiate skillfully in challenging situations with internal and external groups.
Make independent business decisions to move claims forward as needed.
Consistently provide high-quality customer service.
Meet or exceed expectations and requirements of internal and external customers.
Properly assess the exposure of assigned claims.
Utilize organization and communication skills to effectively resolve assignments, manage claim deadlines, and appropriately manage vendors.
Develop technical and jurisdictional expertise, including knowledge of independent adjusters, contractors, vendors, etc.
Set appropriate and timely file reserves.
Identify and properly manage subrogation, salvage and other recovery opportunities.
Identify fraud indicators and initiate investigation.
Always demonstrate professionalism and establish credibility when interacting with customers; personally enhance The Hartford’s reputation in the marketplace.
Demonstrate knowledge of LOB specific competencies to ensure effective management of claims.
Utilize verbal and numerical critical thinking skills to gather information and data; make sound decisions based upon the mixture of analysis, wisdom, experience and judgment.
Ability to communicate in a clear succinct manner (written and verbal).
Support and help create a team environment that achieves Culture behaviors.
Build appropriate rapport and constructive and effective relationships with people inside and outside the organization.
Represent The Hartford as a credible, trustworthy, flexible and dependable resource.
Demonstrate courtesy, honesty, integrity, respect and competence when interacting with others.