Property & Casualty Licensed Insurance Representative -- Remote

Teleperformance•Salt Lake City, UT

1d•Remote

About The Position

As a Licensed Insurance Specialist, you will serve as a primary point of contact for clients, managing inbound and outbound communications and resolving inquiries using web-based tools to provide a seamless customer experience. The role is intended for people passionate about service in a high-velocity environment. Employment is restricted to residents of the states listed in the posting. This is a work-from-home role with specified internet and workspace requirements. TP describes itself as a global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainable business practices. It reports a global workforce of 500,000 across 300 languages. TP emphasizes inclusion, diversity, career advancement, and support for service members, veterans, and military families.

Requirements

High school diploma or equivalent.
At least 6 months of customer service experience.
Must be at least 18 years old.
Ability to type at least 25 words per minute.
Comfort with desktop computer systems and general knowledge of Windows-based systems.
Ability to follow established procedures and remain customer-service driven.
Ability to collaborate with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
Strong communication, listening, analytical, organizational, and problem-solving skills.
Ability to prioritize tasks and work well under pressure while remaining focused.
Open-mindedness toward feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
Critical-thinking skills for quickly analyzing customer issues and making informed decisions.
Proactive, solution-oriented approach focused on positive customer experiences.
A dedicated workspace near the router to support a hardwired Ethernet connection.
Internet service meeting minimum speeds of 15 Mbps download and 10 Mbps upload, with ISP latency under 50 ms; proof of internet speed is required.
Internet connection cannot be satellite, mobile data or hotspot (5G, 4G, or 3G), P2P, or VPN.
Must reside in one of the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, or WY.

Nice To Haves

Customer service and/or sales experience preferred.
College degree preferred but not required.

Responsibilities

Handle and carefully respond to inbound and outbound customer inquiries.
Provide excellent customer service through active listening.
Work with confidential customer information and treat it sensitively.
Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding.
Communicate appropriately with customers and exercise retention efforts when needed.
Identify customers who are comparison-shopping or asking about contract terms and assist them with the correct price plan.
Compassionately handle sensitive situations concerning healthcare needs, education, and prevention planning.
Find innovative ways to respond to varying customer questions, issues, and concerns.

Benefits

Eligible team members may receive medical, vision, and dental health benefits.
Employment Assistance Programs and health and personal time off (HPT), as well as leave programs for eligible team members.
Competitive 401(K) plans.
Life insurance.
Supplemental medical coverage.
Critical care insurance.
Pet insurance.
Flexible spending account (FSA) plans.
Retailer discounts.
Career advancement opportunities.